For the fifth edition of the “Small and Medium Business Trends” report, we analyzed the  responses of more than 2,500 SMB owners and leaders around the world to determine: • How support from local communities has affected SMBs • What SMBs are doing to deepen trust with customers and employees • How technology helps SMBs

The Cognizant Microsoft Business Group takes you through automation journey possibilities, demonstrating how Power Platform can accelerate ROI and business value. We ensure strategic alignment and produce a roadmap that supports your goals. Our experts help you identify a high-value use case, near-term KPIs and key measures of success. Then we lead your team through

From the earliest days of the coronavirus pandemic, healthcare technology company Sensyne wanted to help people — even those without internet access — track their symptoms and share information with medical providers. Up against the clock as the virus spread, Sensyne designed a free digital app for people to use to monitor both their own

The following video contains a description of PHE (UKHSA)’s response to the Covid-19 crisis. Not only that but as well an introduction on what IT and cloud storage means can be of use in these scenarios. Introducing: Sam Lloyd, Head of Technology, PHE (UKHSA) Dan Scarfe, Chief Solutions Officer, Cognizant Microsoft Business Group Stephen McQueen,

Inside sales are the foundation of a successful sales organization. That was true when I started in sales over 30 years ago — and it’s even more true today. Buyers expect speed. They need guidance during uncertain times. And in this rapidly changing world, they want honest, human interactions. Inside sales are an efficient model

Investments in digital commerce continue to grow as companies adapt to new business models and sales processes prompted by the COVID-19 pandemic. This research evaluates the viability of 17 digital commerce platform vendors to help application leaders make informed decisions.

Chatbots offer valuable 24/7 support to businesses, providing an automated alternative to sending all inquiries directly to agents — without sacrificing quality. Well-trained bots can answer customers’ most common, high-volume questions and enable agents to focus on higher-value conversations.

CX defines brand success for consumers today. “The connected customer experience” explores how people’s feelings and expectations have changed over the course of the pandemic—and what that means for how companies engage with their customers.

The benefits of digital engagement have never been more clear. With a strong cloud digital engagement platform, you can operate under nearly any circumstances. Your customers enjoy shorter wait times and better, more consistent experiences. And your agents are freed from many mundane tasks. With the right strategy in place, you can evolve digital engagement

Messaging apps make it easy for your customers to engage with you on the channels of their choice. Top apps have more than a billion users each, and these are often the same apps where consumers see your ads. Build your digital presence on the apps your target audiences use most.