Applications Whitepapers

The future of AI in the contact center

Artificial intelligence (AI) technology is fundamentally shaping how contact centers operate, significantly improving customer experience while delivering cost savings and efficiencies. As evidence of its value grows, AI is increasingly considered a necessity to compete effectively by delivering faster, more accurate customer service. CX professionals understand the importance of AI, yet organizations still struggle to

Conversational Microsoft 365 Recovery Best Practices

The fact that organizations need to backup their Microsoft 365 deployments has been well established. Over the past several years myself and others have published countless books, articles, and blog posts explaining that Microsoft 365 is based on a shared responsibility model in which Microsoft is responsible for protecting the underlying infrastructure, and subscribers are

Microsoft 365® Backup

Microsoft 365 Backup For Dummies, Veeam Special Edition, addresses the data security challenges organizations face in today’s computing landscape by outlining the out-of-the-box security features in Microsoft 365 and uncovering the gaps that require action to achieve an effective backup and recovery strategy. It explains the game-changing functionalities in Microsoft 365 to drive productivity while

Conversational Microsoft Teams Backup

One of the business side effects of the global pandemic of 2020 has been the increased reliance on remote working. Face-toface meetings have become practically nonexistent, and businesses have begun relying extensively on video, voice and chatting communications applications such as Microsoft Teams. In this book you will learn: the different types of dat you

2021 State of Data Governance and Empowerment

Organizations broadly agree that their data can be a differentiator and its effective use is existentially important. In fact, 84% of organizations agree that data represents the best opportunity to develop a competitive advantage during the next 12-24 months. Organizations understand that between the growth of data; the speed of data; the rate at which

Open source transforms the energy industry

The energy industry is responding to the challenge and opportunity of cloud-native computing models with a growing open source commitment that pools the forces of innovation for shared advantage. To maximize the benefit of open source, Wind River offers enterprise-level security, stability, and safety through products that include Wind River Linux, Titanium Linux, and Studio.