Report

The State of Customer Experience

The State of Customer Experience is an ongoing series of consumer and business research related to customer experience (CX). This is the second global survey, executed in April and May 2021 on behalf of Genesys by an independent research firm. It includes insights from 2,629 consumers and 690 CX executives across multiple industries drawn from

Critical Capabilities for Security Service Edge

Gartner Critical Capabilities: Security Service Edge (SSE) 16 February 2022, John Watts, Charlie Winkless, Aaron McQuaid, Craig Lawson The Gartner document is available upon request from Lookout, Inc. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest

Magic Quadrant for Security Service Edge

Gartner Magic Quadrant: Security Service Edge (SSE) 2022, John Watts, Charlie Winkless, Aaron McQuaid, Craig Lawson The Gartner document is available upon request from Lookout, Inc. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or

2022 Digital Trends

Welcome to the 2022 Digital Trends report! This annual Adobe survey, produced in collaboration with Econsultancy, captures insights from nearly 10,000 marketers, consultants and practitioners to map the evolution of marketing, advertising, content, commerce, and customer experience trends around the world. It identifies key opportunities for companies to refine their digital strategies and drive sustained

The AI & Machine Learning Imperative

Companies across various industries are seeking to integrate AI & machine learning (ML) into workflows for a wide range of essential processes, including customer service, supply chain, operations, and strategic decision-making. However, it can be difficult for today’s leaders and their teams to separate the market hype from meaningful business value. This MIT Sloan Management

Trends in Financial Services

What you´ll find in this report: For the “Trends in Financial Services” report, Salesforce Research surveyed financial services leaders worldwide at two key junctures: immediately preceding the pandemic, and again nearly a year later. Combined, these two studies provide perspective into the financial services industry’s evolution and what growth-minded organizations do differently from their competitors.

Trends in manufacturing: Insights from 750 leaders on future-proofing their business

What You’ll Find in This Report: For the Trends in Manufacturing report, Salesforce Industry Insights surveyed 750 manufacturers worldwide to discover how: • The uncertainty initiated by the COVID-19 pandemic revealed an urgent need for business agility — as well as an opportunity to reimagine sales and operations planning (S&OP) • Customer-adjacent roles have been

Contact Centre as a Service. Unrivalled hybrid working gives customers and advisors amazing experiences from anywhere.

Today, more than ever, customers need to feel loved. They expect amazing service, simple digital journeys, and freedom to engage with your business on their own terms. Phone, mobile, chat, video, social. Whenever and wherever they want. Yet complex contact centre infrastructures make it hard to connect people, processes, and data. Unable to easily add