2021 Talkdesk global contact center KPI benchmarking report

Get a snapshot of contact center performance with five handpicked metrics. At Talkdesk, we know the importance of benchmarking in driving strategic business decisions. Featuring our proprietary data, the brand new Talkdesk KPI benchmarking report analyzes the impact of the turbulence of 2020 on contact center performance across five operational metrics applicable to every industry. What

Bad Bot Report 2021. The Pandemic of the Internet

Imperva’s Bad Bot Report 2021 investigates the daily attacks that sneak past sensors and wreak havoc on websites. This is the 8th annual Bad Bot Report. It’s based on 2020 data collected from Imperva’s global network, and includes hundreds of billions of bad bot requests anonymized over thousands of domains. The goal of this report

The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021

Why Read This Report In our 28-criterion evaluation of DDoS mitigation solution providers, we identified the 11 most significant ones — A10 Networks, Akamai Technologies, Alibaba Cloud, Amazon Web Services, Cloudflare, Google, Imperva, Lumen, Microsoft, Neustar, and Radware — and researched, analyzed, and scored them. This report shows how each provider measures up and helps

The Speed of Change: How Fast Are You?

The pandemic and a lockdown have had a massive impact on the global economy. Organizations felt the urgent need to adapt by significantly investing in digital transformation. Digital initiatives that once seemed impossible are now very real, and the key for your organization’s survival is exploiting digital solutions to increase speed and agility. Change is

State of Software Security – Volume 11

Whether you agree with that statement or not, it’s becoming clear that software permeates practically every facet of our lives, even in areas we don’t expect. Over the past 11 years, we have explored the challenges in secure application development against the backdrop of new threats and evolving expectations in our annual State of Software

2020 State of application services report

The financial services industry continues to demonstrate technology leadership by implementing the newest technology available. This in turn challenges technology providers to offer business solutions that drive revenue, enhance customer engagement, and deliver on the promise of digital trust—all at a pace that is faster than their peers in other industries. We isolated finance professionals’

After Years of Security Prioritization, How Do You Finally Protect Lingering Vulnerabilities?

Inconsistency Creates Scalability and Coverage Issues With a comprehensive AppSec program, you want to understand your entire development, security, and application footprint so you can roll out consistent tools and processes. Download this whitepaper to learn: • Importance and risk don’t correlate: Many organizations prioritize protection for the most critical applications. However, attackers circumvent this

State of Software Security Vol. 10 Report

The 2019 Veracode State of Software Security represents the 10th version of the report. Much like the application security industry, the report has evolved over the past 10 years to focus more on fix trends than on finding security defects. Like previous reports, SoSS Volume 10 provides insights into the most common types of vulnerabilities,