An independent study commissioned by Sprinklr examines the cost savings and business benefits enabled by Sprinklr Social. In 2024, Sprinklr Social commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Sprinklr Social. The study examines the cost savings and business
«The State of Customer Experience» is a benchmarking study based on surveys of consumers and customer experience (CX) decision-makers. This third edition, «A new paradigm: Personalized, empathetic experiences at scale,» uncovers how rapidly shifting customer preferences and declining satisfaction with digital channels are creating mounting business risks for organizations worldwide. In surveying CX Leaders, the
Customers’ expectations are rising. With plenty of choice in where they do business online, they’ve become impatient with clunky logins, complicated account creation and irrelevant content. Users expect every digital interaction to be effortless, private and secure – and any frustration or delay will often lead to abandoned baskets, and a customer lost to competitors
Customer Identity and Access Management (CIAM) is the solution that enables you to onboard, organize, and manage user accounts and data from one centralized location. A strong CIAM tool will also allow you to set appropriate security measures to keep your customer’s data safe and sound while ensuring users have a low-friction experience.
Secure identity provider Okta appreciates that the online world should be a place where you can learn more about your customers, understand how best to communicate new products and changes in services, and attract new customers. Okta is an expert at delivering robust identity and access management (IAM), zero-trust security, and multi-factor authentication (MFA) to
We’ve all heard the adage “every company is a tech company.” This means that organizations of all shapes and sizes are building digital apps to help streamline the delivery of products and services to end users. In today’s tech landscape, developers are building apps on the cloud, or finding ways to migrate their existing infrastructure
One of the most prized and protected assets of any company is its brand. Your brand represents more than the products or services you sell. It defines the very nature and image of your organization: your reputation, values, and purpose. A good brand can make the difference between a one-time casual buyer and a dedicated
There’s always an opportunity to spend time more efficiently. Okta Workflows enables you to automate identity processes at scale by connecting to any API—without writing any code. That means you can integrate identity into your existing technology stack and automate data orchestration across it with much less effort than it takes today. The good news
Did you lock the front door? A lot goes on there — you’re juggling coffee, kids, bags, and the cat who’s trying to follow you through. It’s easy enough to get lost in the shuffle and miss the basics, like locking the door. We get it, life moves fast. Life moves fast at work, too.
The intelligent use of resources such as energy has become a crucial element both in homes and in businesses. The rise in the price of electricity and other energy sources, the spread in remote work that forces users to consume more energy at home, competition between supply companies, together with new purchasing and consumption habits,