Customer Experience Whitepapers

The state of customer experience

«The State of Customer Experience» is a benchmarking study based on surveys of consumers and customer experience (CX) decision-makers. This third edition, «A new paradigm: Personalized, empathetic experiences at scale,» uncovers how rapidly shifting customer preferences and declining satisfaction with digital channels are creating mounting business risks for organizations worldwide. In surveying CX Leaders, the

CIAM Customer Success Stories

Customers’ expectations are rising. With plenty of choice in where they do business online, they’ve become impatient with clunky logins, complicated account creation and irrelevant content. Users expect every digital interaction to be effortless, private and secure – and any frustration or delay will often lead to abandoned baskets, and a customer lost to competitors

Automate Customer Identity with Okta Workflows

There’s always an opportunity to spend time more efficiently. Okta Workflows enables you to automate identity processes at scale by connecting to any API—without writing any code. That means you can integrate identity into your existing technology stack and automate data orchestration across it with much less effort than it takes today. The good news

The State of Customer Experience

The State of Customer Experience is an ongoing series of consumer and business research related to customer experience (CX). This is the second global survey, executed in April and May 2021 on behalf of Genesys by an independent research firm. It includes insights from 2,629 consumers and 690 CX executives across multiple industries drawn from