Business Whitepapers

IDC MarketScape: Worldwide Distributed Order Orchestration for Enterprise Retailers

The retail order management market continues to evolve, with the focus shifting from merely enabling simplified bulk order management to acting as a central lynchpin in a strategic, omni-channel distribution world. Order management systems (OMSs) can be looked at in a bicycle analogy of the chain that drives the supply chain forward as it intersects

The Total Economic Impact™ of IBM Multivendor Support Services

IBM Multivendor Support Services can help organizations lower their overall hardware maintenance expense. A composite organization based on 24 IBM support services customers was able to: Extend the useful life of equipment by an average of 2.5 years. Reduce the time needed for hardware support tasks by 37%. Reduce the time needed for vendor relationship

No kidnapping, no ransom

Ransomware is still one of the most lucrative weapons in a cybercriminal’s arsenal. This kind of cybercrime encrypts the files on a computer, and blocks access to them until the required ransom is received, generally in the form of bitcoin, an untraceable virtual cryptocurrency. The total cost of this Trojan in 2017 was around $5

Digital Transformation: Your First 100 Days

Just because Fortune 500 companies weren’t born digital doesn’t mean they can’t evolve their development and delivery operations to build the next generation of digital experiences. Doing so demands many changes and strong senior leadership and is a multiyear journey. But how do you get started? Forrester interviewed more than 40 senior digital business leaders

Digital Transformation in Hotels

One of the main advantages of the Internet is the large amount of qualitative and quantitative information that we can get there, practically in real time, about users, their interests, their needs and changes in consumption habits. What will make a strategic difference is the ability to analyze that information with clear judgment, decide what

MSP Guide to Automating Your Business for Profitability

Competition in the MSP space continues to grow, exerting downward pressure on  MSPs’ pricing models and profit margins. To help counteract this trend, it has become increasingly important for MSPs to maximize efficiency in their business operations across all the services they offer to clients. Not only will this significantly reduce their operating expenses and