It’s time to sink or swim. Change is happening. And it is happening very fast. Many retailers today are struggling to keep up with the rapid pace at which everything around them is changing, especially how their customers are finding and interacting with them. We’ve looked at some of the key trends in e-commerce, taking
Welcome to the 2022 Digital Trends – Retail in Focus! Based on Adobe’s annual survey, produced in collaboration with Econsultancy, the report captures the insights of over 500 retail executives. It’s enabled us to map the evolution of retail customer experience trends and identified opportunities for companies to refine their digital strategies and drive sustained
Welcome to the 2022 Digital Trends report! This annual Adobe survey, produced in collaboration with Econsultancy, captures insights from nearly 10,000 marketers, consultants and practitioners to map the evolution of marketing, advertising, content, commerce, and customer experience trends around the world. It identifies key opportunities for companies to refine their digital strategies and drive sustained
Customer experience is hugely important in competitive industries and the foundation on which the fight for customer loyalty is now fought. But you can’t provide the best customer experiences if your channels and customer data are siloed.
The customer experience has never been more important to insurance agencies. In fact, it’s fast becoming the key to competitive advantage in almost every industry. And with the recent economic downturn causing contact centers to be closed and consolidated, there’s never been a better time for new technologies and digital-first engagements to show their worth.
As competition for spending intensifies, customer experience is fast becoming a battleground for retailers. And with lines between physical and digital stores blurring, today’s customers expect seamless, multichannel experiences whether they’re shopping in-store or online. Now is the time for retailers to accelerate digital-first engagements and embrace new technologies.
After sustained social and economic disruption worldwide, many emerging customer experience (CX) trends that would likely have taken years to mature have been fast-tracked into everyday retail.
Connect with your customers with an all-in-one, omnichannel cloud contact center solution for self-service IVR, chat, email, social and more. Genesys Cloud CX is designed to exceed modern customer expectations, built on state-of-the-art technology, so you can deliver exceptional customer experiences, easily. Genesys Cloud CX Features: Omnichannel Engagement Advanced Routing Speech-enabled IVR Outbound Campaigns Reporting
Investments in digital commerce continue to grow as companies adapt to new business models and sales processes prompted by the COVID-19 pandemic. This research evaluates the viability of 17 digital commerce platform vendors to help application leaders make informed decisions.
Messaging apps make it easy for your customers to engage with you on the channels of their choice. Top apps have more than a billion users each, and these are often the same apps where consumers see your ads. Build your digital presence on the apps your target audiences use most.