Cloud Whitepapers

Utility Week 22nd April Personalisation at Speed

View this webinar to understand how utilities can use artificial intelligence (AI) to drive personalisation and hear from Severn Trent and CX thought leaders on key trends shaping customer experience in the utilities sector.  How utility firms are delivering personalised service across different channels – and what could be holding this back. As well as

Severn Trent Case Study

In 2022, Customer Experience is a clear differentiator for utilities providers. Like all organisations, during lockdown Severn Trent had to find ways to maintain service in the face of reduced staffing levels in the contact centre. Read their story to understand how they transformed their contact centre, delivered significant savings, exceeded customer service targets and

The State of Hybrid Cloud

The public cloud IaaS and PaaS market was worth $84.8 billion in 2019, and this combined market is anticipated to grow at 27% CAGR over the next five years, according to IDC. Within the context of this heavy push into the cloud, Virtana commissioned a survey to better understand organizations’ multicloud deployment, experience, and success.

The Complete Guide to Hybrid Cloud Optimization

The original premise of the public cloud was to provide a simple and cost-effective alternative to building, maintaining, and operating your own data center. But the reality is more complex, and ensuring your workloads continue to perform as expected at the lowest possible cost requires proactive attention. You have to consider thousands of configuration choices

The Complete Cloud Migration Planner

If your organization is a typical large enterprise, you’ll have hundreds to thousands of active applications—from the most straightforward internal file-sharing tool to your mission-critical internal and customerfacing workloads. And, the chances are that your organization is already in the cloud. Perhaps your business units leverage Google Office or Microsoft Office 365 for collaboration and

GETTING TO GRIPS WITH HYBRID CLOUD

Most companies are embracing cloud, but very few are transitioning completely to public cloud. Even the most digitally advanced companies have a strong on-premises preference, but they are the most open to using cloud alongside this. Almost all workloads — with suitable  optimization — are now capable of running in the public cloud. However, most

The 4 Phases of Cloud Cost Management

The original promise of the public cloud was to provide a simple and cost-effective alternative to hosting your own servers in a data center. Many new technological innovations have arisen in pursuit of that goal, however, the complexities involved in running a public cloud have only become increasingly troublesome to master—and quite expensive.