Visit a quick-service restaurant, movie theater, or other busy retailer, and you’ll likely find a self-service kiosk. It might be a freestanding display where you can browse the merchant’s offerings, or a tableside tablet where you can order food and pay your bill.
It is no longer sufficient to supply a quality product, as customers now need partners that can help them to operate more effectively and efficiently too. Customers are looking for more value added long-term contracts, which not only include parts and service but also guarantee an outcome – i.e. 95% elevator availability, 200 MRI scans
Digital transformation (DX) is having a profound impact on organizations of all types, across every segment, as they transform their businesses to remain relevant in the digital economy. Whether these organizations are in the private sector, are technology providers themselves, or even government bodies, they are looking for guidance on how to evolve their business
Introducing IBM Services Platform with Watson, which unleashes innovation and drives peak performance
Chart Your Journey with Real Stories from Real Customers As the nature of work continues to evolve, modern organizations face an ever-changing set of challenges. The consumerization of IT and an increasingly mobile workforce have created a generation of workers who interact with data and information in entirely new ways. If businesses want to keep
IT Needs a New Approach in a Changing World It’s clear that IT organizations are at a crossroads in today’s world of digital transformation. Cloud technology and mobility are changing the way people work, and redefining priorities for the technology teams that support them. Changes outside the workplace are impacting businesses as well. As people
Evolve to a Modern, Software-Defined Environment In the digital economy, IT has become a strategic weapon for businesses to stay relevant and competitive. The value of modernizing the data center is imperative, with virtualization across the data center and full automation. This enables IT to become more agile, efficient, and cost-effective in delivering IT resources
Agility is Key for Innovation and Growth The digital economy is shaping new business models. To compete in this disruptive marketplace, companies are working to engage customers better and deliver a more compelling, engaging experience. They are focusing on innovating faster, and pulling ahead of the competition. IT teams need to support their business stakeholders