Simplify Data Center Support with a proactive approach that can save you time & money As enterprises adopt new technologies to enable digital business, they are finding that their IT support and maintenance model has grown exponentially as dozens of OEMs and third-party maintenance providers are now servicing their hardware and software products. The higher
Augmented Reality(AR) is one of the emerging technologies that are leading the way in improve perfomance in areas of training, design, and process & task assistance. AR gives field technicians a rich set of options while at a job site. Most important, AR enables a service overlay that provides graphical instructions for the required maintenance,
In recent years, the field of technology support has evolved rapidly to catch up with disruptive services technologies. In the meantime, technology innovation has led to fundamental changes in how support services are delivered. We highlight the following five technology trends expected to drive the evolution of the tech support services industry, and to shape
Is your business putting your employees first? Companies with digital workplace strategies are increasing their organization’s overall performance – and differentiation. This reports helps you learn more about the benefits of empowering employees and help them become better at what they do.
Visit a quick-service restaurant, movie theater, or other busy retailer, and you’ll likely find a self-service kiosk. It might be a freestanding display where you can browse the merchant’s offerings, or a tableside tablet where you can order food and pay your bill.
It is no longer sufficient to supply a quality product, as customers now need partners that can help them to operate more effectively and efficiently too. Customers are looking for more value added long-term contracts, which not only include parts and service but also guarantee an outcome – i.e. 95% elevator availability, 200 MRI scans
Digital transformation (DX) is having a profound impact on organizations of all types, across every segment, as they transform their businesses to remain relevant in the digital economy. Whether these organizations are in the private sector, are technology providers themselves, or even government bodies, they are looking for guidance on how to evolve their business
Introducing IBM Services Platform with Watson, which unleashes innovation and drives peak performance
Chart Your Journey with Real Stories from Real Customers As the nature of work continues to evolve, modern organizations face an ever-changing set of challenges. The consumerization of IT and an increasingly mobile workforce have created a generation of workers who interact with data and information in entirely new ways. If businesses want to keep
IT Needs a New Approach in a Changing World It’s clear that IT organizations are at a crossroads in today’s world of digital transformation. Cloud technology and mobility are changing the way people work, and redefining priorities for the technology teams that support them. Changes outside the workplace are impacting businesses as well. As people