Software Whitepapers

The World’s Leading Real-Time Operating System for the Intelligent Edge

The intelligent edge is rapidly transforming the development of software for highly deterministic, secure, and safe systems. New technologies and modern approaches are taking hold to increase developer productivity while maintaining the rigid requirements of devices and systems that must deliver determinism, high performance, and ultra-reliability. VxWorks® is the industry’s most trusted and widely deployed

Top 8 Identity and Access Management Challenges with Your SaaS Applications

The Importance of Identity for SaaS Applications The enterprise cloud revolution is here. IT organizations everywhere, from small and mid-sized businesses to Fortune 500 companies, are moving from on-premises software to on-demand, cloud-based services. As enterprise IT makes this transition to a new hybrid on-demand/on-premises configuration, controlling who is granted access to which applications becomes

The Emergence of Digital Operations Management

In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which: Focuses more on user experience

Respond Faster, Save Money: New Capabilities for a New Digital Era

This product launch includes new capabilities that will improve efficiency, protect revenue, and ensure resilience across teams. It’s a scary and challenging time. There are more demands on digital services than ever before. We’re all working apart. And budgets are tightening. We’re here to help you. Join our CEO Jennifer Tejada and senior product team

Selecting a Field Service Management software

Today, most companies with teams of mobile field technicians are running some type of field service management (FSM) software. If the software plays its proper role in achieving business goals, your organization should be experiencing improvements in revenue generation, customer satisfaction, good first-time fix rates and high rates of technician utilization. If you are not

Why Omni-Channel without unified desktops remains multi-channel mayhem

With a multitude of customer engagement channels today, it is difficult for companies to know where to focus their efforts. Contact centers are trying, but failing, to modernize and deliver on the evolving expectations of today’s customers. This paper looks at the barriers which prevent companies delivering omni-channel service and then goes on to look