How has the way in which citizens contact public sector organisations changed, and how does the public sector responds to citizens? Has there been a shift in the public sector’s attitude and approach to ‘customer service’, alongside a shift in methods of communication? Do citizens feel that the public sector understands their needs, intentions and
In this supplement to the ‘Experience as a Service’ survey 2021 report, they examine the survey responses specifically from workers in Healthcare, and examine the key issues the findings highlight for those working in Healthcare. Download the whitepaper for more information.
In this supplement to the ‘Experience as a Service’ survey 2021 report, they examine the survey responses specifically from workers in Further and Higher Education, and examine the key issues the findings highlight for those working in the sector. Download the whitepaper for more information.
In this supplement to the ‘Experience as a Service’ survey 2021 report, we examine the survey responses specifically from workers in Central Government, including Non-Departmental Public Bodies and related agencies and regulators, and examine the key issues the findings highlight for those working in this field. Download this whitepaper for more information.