Artificial intelligence Whitepapers

The Intelligent CX Revolution: How AI is Changing the Game, is an IDC whitepaper sponsored by Sprinklr that explores the transformative role of artificial intelligence (AI) and generative AI (GenAI) in customer experience (CX) strategies. It highlights how these technologies are reshaping business models, driving operational efficiencies, and delivering personalized customer interactions. The report underscores the evolving importance of CX as a strategic enterprise priority, beyond its traditional roles in marketing and contact centers.

Artificial intelligence is increasingly critical to the customer experience Amazon suggests items to buy you didn’t realize you needed. Netflix cues up the next episode in seconds. And Tesla pushes over-the-air software updates of new features for your car via Wi-Fi. Consumers have grown accustomed to these exceptional experiences and — regardless of your industry

Customer expectations are rising faster than organizations can keep up with them. And employees have more choices than ever before about where — and how — they work. Against a backdrop of increasing economic uncertainty and the need to prove ROI, customer experience (CX) leaders need clear focus to stay on track and ahead of

Jaguar TCS Racing The team competes in the ABB FIA Formula E World Championship, an all-electric street racing series that showcases what sustainable mobility technology can do. ABB FIA Formula E interactively involves more than 300 million fans, and the championship contributes to pushing electric vehicles to the forefront for a better, cleaner future.

There is something a little odd happening in many companies right now when it comes to AI technologies. We can use the example of a typical employee in a large corporation. In the morning over breakfast, AI technologies power the facial recognition feature that unlocks her phone. A different AI-powered algorithm then decides what she

While machine learning has moved beyond the hype to become a meaningful driver of value, many organizations struggle to understand where it should be applied to make the most impact. In this eBook, we have outlined seven leading use cases where organizations have successfully applied machine learning to solve business problems and achieve fast, efficient,

Companies across various industries are seeking to integrate AI & machine learning (ML) into workflows for a wide range of essential processes, including customer service, supply chain, operations, and strategic decision-making. However, it can be difficult for today’s leaders and their teams to separate the market hype from meaningful business value. This MIT Sloan Management

Tackle organizational inefficiencies by innovating beyond traditional search tools that can hinder productivity. In this eBook from AWS, you’ll discover the significant ways that intelligent search unlocks new possibilities for enterprises, including boosting productivity, improving customer interactions, and accelerating research and development. Read Seven Reasons Why Your Enterprise Needs Intelligent Search to find out how

Today’s customers expect more, but your business can be one step ahead. Act fast to meet the rising demands for personalized, tailored experiences. Machine learning-powered personalization changes how customers interact with brands and their products to deliver better business outcomes and increase brand loyalty. Read this eBook to discover how you can use AWS services

Machine learning-powered document processing changes the equation for data extraction and helps organizations gain insights from thousands to millions of documents quickly, easily, and at scale. Read the AWS eBook, Set Your Document Data Free to learn how intelligent document processing (IDP) is taking data that was previously difficult to extract and providing fast, easy