With the integration of digital signage, smart cameras, and edge analytics, brick-and-mortar retailers can benefit from the kind of detailed customer information that typically is available only to ecommerce stores.
The Internet of Things is creating a new paradigm for today’s factories. By securely connecting information from machines and automation processes to the enterprise and analyzing the data they produce, IoT can help manufacturers: Lower costs and maximize efficiency Prevent costly production problems Enable innovations and new business lines With experience in implementing robust, secure
With a multitude of customer engagement channels today, it is difficult for companies to know where to focus their efforts. Contact centers are trying, but failing, to modernize and deliver on the evolving expectations of today’s customers. This paper looks at the barriers which prevent companies delivering omni-channel service and then goes on to look
Artificial Intelligence (AI) will impact every industry and every business discipline—including field service management. But how quickly will practical solutions be available that enable the typical medium to large field service organization to take advantage of AI? And by practical solutions, I mean AI that delivers knowledge efficiently, processes solutions to complex data sets, and
This white paper will explore the transitioning role of the customer within field service and how the proliferation of mobile devices has created demand for self-service in both B2B and B2C. We will showcase a range of different self-service options available and suggest how best to implement these technologies to ensure you are achieving true
Visit any typical contact center in 2018 and one thing is constant: the sheer number of people involved. Visit any modern warehouse and by contrast automation dominates the working environment. Will contact centers follow suit? Some have argued that as AI becomes progressively embedded into organizational life we will see a rapid decline of the
As people, devices, and objects become more connected, protecting all these connections and environments has become more critical than ever. Security is one of the biggest IT challenges in the year ahead. The solution? A ubiquitous software layer across application infrastructure and endpoints can help you transform your security. Learn about the three steps to
With the proliferation of smart devices, connected sensors and a constant and insatiable need for data-driven insights, IT has moved from back office functionality to executive strategy. Businesses need to move at the speed of technology. They need to develop and rapidly deploy new applications, optimise IT resources, control costs and deliver the best possible