How has the way in which citizens contact public sector organisations changed, and how does the public sector responds to citizens? Has there been a shift in the public sector’s attitude and approach to ‘customer service’, alongside a shift in methods of communication? Do citizens feel that the public sector understands their needs, intentions and
In this supplement to the ‘Experience as a Service’ survey 2021 report, they examine the survey responses specifically from workers in Healthcare, and examine the key issues the findings highlight for those working in Healthcare. Download the whitepaper for more information.
In this supplement to the ‘Experience as a Service’ survey 2021 report, they examine the survey responses specifically from workers in Further and Higher Education, and examine the key issues the findings highlight for those working in the sector. Download the whitepaper for more information.
In this supplement to the ‘Experience as a Service’ survey 2021 report, we examine the survey responses specifically from workers in Central Government, including Non-Departmental Public Bodies and related agencies and regulators, and examine the key issues the findings highlight for those working in this field. Download this whitepaper for more information.
Inside sales are the foundation of a successful sales organization. That was true when I started in sales over 30 years ago — and it’s even more true today. Buyers expect speed. They need guidance during uncertain times. And in this rapidly changing world, they want honest, human interactions. Inside sales are an efficient model
What you´ll find in this report: For the “Trends in Financial Services” report, Salesforce Research surveyed financial services leaders worldwide at two key junctures: immediately preceding the pandemic, and again nearly a year later. Combined, these two studies provide perspective into the financial services industry’s evolution and what growth-minded organizations do differently from their competitors.
These are hugely exciting times for communications service providers. Mobile devices, apps and experiences have woven themselves into the very fabric of modern society for both consumers and businesses alike. And the advent of 5G, AR/VR, and the Internet of Things all promise a new leap in mobile potential. Telcos bring enormous strengths into this
This product launch includes new capabilities that will improve efficiency, protect revenue, and ensure resilience across teams. It’s a scary and challenging time. There are more demands on digital services than ever before. We’re all working apart. And budgets are tightening. We’re here to help you. Join our CEO Jennifer Tejada and senior product team
Today’s Threats Upend Traditional Security Measures Everyone is familiar with the process of booting up a computer. Many of us do this every day — pressing the power button, hearing the startup sound, and seeing the home screen appear. But even some tech professionals may not be aware of what’s happening under the surface of
Every time your customers can’t pay – because the terminal is down, because the online payment gateway is not working, because their card isn’t accepted – it’s a missed opportunity. Little delays, abandoned purchases and disgruntled customers can all add up to a lot of lost revenue. And for a small business, every purchase counts.