The Emergence of Digital Operations Management

In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which: Focuses more on user experience

Respond Faster, Save Money: New Capabilities for a New Digital Era

This product launch includes new capabilities that will improve efficiency, protect revenue, and ensure resilience across teams. It’s a scary and challenging time. There are more demands on digital services than ever before. We’re all working apart. And budgets are tightening. We’re here to help you. Join our CEO Jennifer Tejada and senior product team

4 Ways to Save Money in Digital Operations

It’s not just “digital first.” It’s “digital better,” too. As you reorient your digital operations in this new landscape, we can help you work smarter and more efficiently—and save money along the way. Read our ebook for all the details and see how we can help you: Optimize Service Desk costs by eliminating time-consuming, manual processes

Modern Incident Response: The Definitive Guide

To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business. As