In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which: Focuses more on user experience
This product launch includes new capabilities that will improve efficiency, protect revenue, and ensure resilience across teams. It’s a scary and challenging time. There are more demands on digital services than ever before. We’re all working apart. And budgets are tightening. We’re here to help you. Join our CEO Jennifer Tejada and senior product team
Every business is a digital business – all the services we interact with daily and expect to work flawlessly in real-time – are powered by digital services and technology. With any digital service or product, incidents like server outages or broken code are bound to arise. Teams need streamlined, real-time operations to manage and resolve
Best Practices for Being On-Call Welcome to the on-call life. Being on-call can be a daunting experience for any new team member. There is only one thing worse than being woken up at 3am to discover that your systems are down — to wake up on your own at 8am and discover that your systems
It’s not just “digital first.” It’s “digital better,” too. As you reorient your digital operations in this new landscape, we can help you work smarter and more efficiently—and save money along the way. Read our ebook for all the details and see how we can help you: Optimize Service Desk costs by eliminating time-consuming, manual processes
“Infrastructure and operations (I&O) professionals have never been under more pressure to change. From cloud-native approaches to product teams and DevOps, the challenges just keep coming, and many I&O pros report great uncertainty about their career futures. This report describes the top trends that will shape the I&O role in 2020 and summarizes what the
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business. As
“On average, we’ve had 58% noise reduction—with some services seeing about 86% noise reduction.” That’s what they said at IG Group after they started using Event Intelligence. It really is a powerful tool that sifts through digital noise and empowers speedy responses. Get the free ebook, Event Intelligence: Next-Gen AIOps for Every Team, and see how