The after-effects of the economic downturn hit the wider financial sector especially hard, with the number of insurance contact centres contracting as cost-cutting forced closures and consolidation across the finance industry.
The Cognizant Microsoft Business Group takes you through automation journey possibilities, demonstrating how Power Platform can accelerate ROI and business value. We ensure strategic alignment and produce a roadmap that supports your goals. Our experts help you identify a high-value use case, near-term KPIs and key measures of success. Then we lead your team through
Active Directory (AD) is the backbone of your enterprise Microsoft infrastructure, providing authentication and authorization for every critical resource across your environment. Maintaining the health of your production AD environment is key to its performance, availability and security, and also crucial for preventing roadblocks to significant IT changes like adding new applications, network upgrades, cloud
Challenges of extending data centers to the public cloud. Before reaping the benefits of public cloud, organizations must successfully integrate their on-premises data centers with the off-premises cloud, which is no easy task. There are many technical, process, and skill differences required to leverage these environments. Explore how VMware CloudTM on AWS helps to address
In this eBook, we’ll explore the industry shifts driving cloud adoption for elastic capacity, the challenges enterprises face in this new paradigm, and how emerging services are making seamless scalability from the data center to the cloud a reality.
What is your hybrid cloud strategy? Organizations will continue to benefit from their data center investments, yet many of these organizations are also looking to benefit from the unique advantages offered by public cloud that cannot be cost-effectively delivered with today’s static data center environments.
The events of early 2020 created the largest remote work pilot the world has seen. Shelter-in-place mandates meant most everyone worked from home, with employees striving to stay connected and productive. Meanwhile, IT teams scrambled to spin up infrastructures that could support their unplanned work-from-home staff. Now, many organizations are realizing that there are benefits
Every business is a digital business – all the services we interact with daily and expect to work flawlessly in real-time – are powered by digital services and technology. With any digital service or product, incidents like server outages or broken code are bound to arise. Teams need streamlined, real-time operations to manage and resolve
Best Practices for Being On-Call Welcome to the on-call life. Being on-call can be a daunting experience for any new team member. There is only one thing worse than being woken up at 3am to discover that your systems are down — to wake up on your own at 8am and discover that your systems
“Infrastructure and operations (I&O) professionals have never been under more pressure to change. From cloud-native approaches to product teams and DevOps, the challenges just keep coming, and many I&O pros report great uncertainty about their career futures. This report describes the top trends that will shape the I&O role in 2020 and summarizes what the