IT Infrastructure Whitepapers

Midrange Customers Demand High-End Functionality at Affordable Prices

Midrange customers demand performance, reliability, and scalability but also prize ease of use and low cost as virtual administrators take on more comprehensive IT infrastructure management responsibilities. Midrange enterprise storage offerings have evolved to deliver much of the functionality of larger enterprise arrays at a lower price point, and the Dell EMC Solutions powered by

Gartner Predicts 2018: The Cloud Platform Becomes the Expedited Path to Value

Cloud platform services are increasing in capabilities and richness, making cloud platform services the optimal pathway to attaining cloud value. Gartner predicts that cloud platforms will inevitably rise in prominence in 2018 as CIOs and IT leaders recognize the importance of aligning cloud application strategies and processes with cloud platform strengths. Read this Gartner report

Why Omni-Channel without unified desktops remains multi-channel mayhem

With a multitude of customer engagement channels today, it is difficult for companies to know where to focus their efforts. Contact centers are trying, but failing, to modernize and deliver on the evolving expectations of today’s customers. This paper looks at the barriers which prevent companies delivering omni-channel service and then goes on to look

Accelerate Business Agility with Faster Server Refresh Cycles

Via a recent study, IDC sought to measure the business value of refreshing the server infrastructure in enterprise IT departments and therefore the impact on business outcomes. Study participants described specific, recent server refreshes, like Dell EMC PowerEdge Servers, powered by Intel® Xeon® Platinum processor, that have: Enabled the business to convert opportunities into revenue