Le relazioni con i clienti possono essere complicate. La tecnologia non dovrebbe esserlo. La soluzione Genesys Cloud™ semplifica l’interazione con i clienti e i potenziali clienti. Realizzata per gestire qualsiasi canale, Genesys Cloud trasforma chiamate, e-mail, chat, testi e messaggi in una conversazione coerente e costante, consentendo ai team di offrire Customer Experience eccezionali.
Una guida dedicata alle compagnie assicurative per fornire esperienze che mettano veramente al centro il cliente La Customer Experience non è mai stata così importante per il mondo assicurativo. Di fatto, sta rapidamente diventando la chiave per ottenere un vantaggio competitivo in pressocché ogni settore. E con la recente recessione che ha causato chiusure e
La soluzione Genesys Cloud semplifica tutte le tue interazioni di contact center, che si tratti di comunicazioni vocali, webchat o cnaali di social media. È arrivato il momento di trasformare chiamate, e-mail, messaggi di testo e molto altro ancora in un’unica conversazione connessa e di consentire agli agenti di offrire interazioni più fluide ed empatiche
Scarica questa guida per sapere come implementare un journey mapping e per dare un’impronta alle interazioni in tempo reale grazie all’engagement predittivo. In questo ebook: Il cliente al centro della strategia aziendale Uno sguardo alle mappe del journey Traccia i momenti più importanti Il journey mapping orchestra il customer journey
Streamline Management, Improve Productivity, and Keep Users and Devices Secure with VMware Horizon Today’s employees are on the go—and need access to all their apps, all the time, from all of their devices. As devices become more distributed, it’s more difficult for IT to manage and secure them, which leads to higher costs and more
Augmented Reality(AR) is one of the emerging technologies that are leading the way in improve perfomance in areas of training, design, and process & task assistance. AR gives field technicians a rich set of options while at a job site. Most important, AR enables a service overlay that provides graphical instructions for the required maintenance,
It’s a new era in IT. The end-user workforce is mobile, social, and putting huge strains on your Virtual Desktop Infrastructure (VDI). It’s time for a new model, one that liberates you from costly infrastructure maintenance and delivers the service and availability end-users demand. Yet, the complexities of implementing VDI at scale, specifically having
To keep pace with today’s on-demand economy, IT organizations must modernize their data center. Converged and hyper-converged solutions are the fastest and simplest way to modernize and offer five powerful benefits that help your organization keep pace. Learn more by downloading this infographic.
The importance of IT has never been greater. Companies are transforming their business models with digital technologies, leveraging emerging mobile and social platforms, and increasingly operating online. And all of these developments are powered by IT innovation. Yet, IT departments face critical challenges in meeting the ever-increasing demands of the business. With new generations of
Cloud computing is transforming IT in terms of how services are delivered, how infrastructure is deployed and managed, and how IT organizations structure themselves. For the purposes of this study, Forrester is defining a cloud solution as having three major characteristics:“self-service access, full automation of processes and policies, and metering and tracking of usage.”1 It