Job Whitepapers

The Workforce view in Europe 2019

Welcome to The Workforce View in Europe 2019, bringing you the latest insights on the issues and trends that are impacting employees across the continent. With opinions from over 10,000 workers across eight key economies in Europe, with this research now in its fourth year, these findings provide a unique opportunity to learn about the

Why we work.

As work continues to evolve, ADP has made a unique commitment to understanding the world of work and helping organisations large and small, around the world, engage their people and thrive. Our multi-year, multi-faceted research programmes are uncovering what drives the evolving world of work and this paper draws on insights from multiple studies: •

The future of pay

Exploring the evolution of worker pay and talent management While there is a wealth of research regarding employee compensation and its impact on recruiting, retention and satisfaction, how employees are paid has been an overlooked and undervalued dimension of pay. Yet, the method and frequency of payment has important ramifications; impacting how employees are able

Noise in the Customer Service Center

As our recent noise at work study proves, it is a growing issue. Open plan contact centres only amplify the noise generated by multiple conversations and telephones ringing. So how big is the problem? Whom does it affect the most? And which headset technologies can you rely on to prevent background noise from affecting the