CX defines brand success for consumers today. “The connected customer experience” explores how people’s feelings and expectations have changed over the course of the pandemic—and what that means for how companies engage with their customers.
A Guide on How People and Tech Can Help You Future-Proof Your Business Even during challenging times or periods of uncertainty, small businesses who want to stay on the right path can always find tools and strategies that will help them keep growing and prospering. This guide will take you through what you need to
As an entrepreneur, starting a new business is exciting. Backed by the support of a close-knit team, you face new challenges every day and you put in the hours to make your business work. But your time may be taken up by rote tasks, leaving you less time to acquire new prospects and care for
Did you know? An effective customer relationship management tool can be a determining factor in sustainable growth for SMEs. By using the right CRM system for your business to interact with your prospects and customers, you can boost your sales and accelerate your growth. However, how do you choose the right CRM? Here is a
A growing business needs a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business. You’ll gain key business insights that help you close more deals, boost sales, and improve forecasting accuracy. But is now the right time for
Today, more than ever, customers need to feel loved. They expect amazing service, simple digital journeys, and freedom to engage with your business on their own terms. Phone, mobile, chat, video, social. Whenever and wherever they want. Yet complex contact centre infrastructures make it hard to connect people, processes, and data. Unable to easily add
Utilizing data provided by their playerside video intelligence, OCS, Orange’s French OTT service, was able to ensure a quality streaming experience in order to capitalize on their blockbuster content. The result? They increased users x3 during the Game of Thrones season, and enjoyed a solid retention rate of 66% after the finale, with natural continued
Develop a data-driven approach and improve UX for at-risk subscriber segments to reduce attrition. Segment your subscribers to identify churn points. Plug major leaks in your UX. The 3 most common UX issues across industries. Strategies to optimize your UX.
This NPAW report examines the state of the video streaming industry on a global scale and dives deep to compare Q1-Q2 data from 2021 with last year’s findings, among others. The data featured was gathered via the NPAW Suite from January 1, 2021, to June 25, 2021, with comparison to previous year’s data. Key metrics
Wooo! Turned to BSL Group With customer demand at record level, and under cost pressure, WOOO – We’re Out of the Office, a leading consulting & business process outsourcing company, needed to offer flexible solutions to its customers. Learn more about WOOO managed to balance the demand coming into the contact centre with Business Systems