Management Whitepapers

Small and Medium Business Trends Report

For the fifth edition of the “Small and Medium Business Trends” report, we analyzed the  responses of more than 2,500 SMB owners and leaders around the world to determine: • How support from local communities has affected SMBs • What SMBs are doing to deepen trust with customers and employees • How technology helps SMBs

Practical guide to Web messaging

Web messaging builds your relationship with customers. Engagement, which was once transactional and offered limited ways to interact with you, has evolved into persistent conversations that have the flexibility to pause and resume at a pace the customer chooses. There’s always a process when you interact with customers and there are specific ways to make

Breathe new life into the customer journey

Once upon a time, teams and technologies were built to gain insights around specific channels and devices. But in a world where customers constantly change devices—like Emma on her trip to the gas station, or Oliver moving between his accounts—knowing how customers behave on one device isn’t enough. It’s time to go beyond the device

Are you a talent leader?

Employee engagement, when done well, can have a transformative impact on your business. Those that do it best know the importance of understanding their employees as individuals. They nurture the potential of their staff, they empower people to learn and develop, and they create thriving workplace environments that boost business productivity.

ADP ReThink 2020

What is the global growth blindspot? When expanding across geographies, many businesses focus on obvious challenges such as strategy, leadership and market conditions. But when growing internationally, HR matters. Controlling costs, managing talent and developing skills all matter. Yet many miss a huge hidden advantage. When HR systems and processes are implemented properly across geographies,

Practical guide to modern HR

A new people-centric, digital and social era of HR is shifting the world of work for all of us. This guide presents a modern way of approaching HR that befits the challenges being posed upon it – and adept enough to embrace the opportunities. With more than 70 years in the payroll business and 15

The Workforce View 2020: Volume One pre-COVID-19

The coronavirus pandemic has now taken hold around the world, and it is becoming clear that it will take a significant toll on the global economy. “Business as usual” is being hard hit, with many governments introducing emergency measures to support previously successful companies as social distancing rules mean they have to shut their doors.

Why we work.

As work continues to evolve, ADP has made a unique commitment to understanding the world of work and helping organisations large and small, around the world, engage their people and thrive. Our multi-year, multi-faceted research programms are uncovering what drives the evolving world of work and this paper draws on insights from multiple studies: •