Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024
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The Intelligent CX Revolution: How AI is Changing the Game
The Intelligent CX Revolution: How AI is Changing the Game, is an IDC whitepaper sponsored by Sprinklr that explores the transformative role of artificial intelligence (AI) and generative AI (GenAI) in customer experience (CX) strategies. It highlights how these technologies are reshaping business models, driving operational efficiencies, and delivering personalized customer interactions. The report underscores the evolving importance of CX as a strategic enterprise priority, beyond its traditional roles in marketing and contact centers.
327% ROI: Read the Forrester Consulting Total Economic Impact™ Of Unified Social Media Management Platform
An independent study commissioned by Sprinklr examines the cost savings and business benefits enabled by Sprinklr Social. In 2024, Sprinklr Social commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Sprinklr Social. The study examines the cost savings and business
Driving Business Impact with a Unified Social Media Management Platform: A study by ESG
Social media is one of the key touchpoints for today’s businesses when it comes to delivering great customer experiences. But with 45% of brands using more than 5 tools to manage their CX across channels, there is a huge disconnect between user expectations and customer journeys, which results in dissatisfaction and disconnected experiences. Enterprise Strategy