A Guide on How People and Tech Can Help You Future-Proof Your Business Even during challenging times or periods of uncertainty, small businesses who want to stay on the right path can always find tools and strategies that will help them keep growing and prospering. This guide will take you through what you need to
As an entrepreneur, starting a new business is exciting. Backed by the support of a close-knit team, you face new challenges every day and you put in the hours to make your business work. But your time may be taken up by rote tasks, leaving you less time to acquire new prospects and care for
Did you know? An effective customer relationship management tool can be a determining factor in sustainable growth for SMEs. By using the right CRM system for your business to interact with your prospects and customers, you can boost your sales and accelerate your growth. However, how do you choose the right CRM? Here is a
A growing business needs a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business. You’ll gain key business insights that help you close more deals, boost sales, and improve forecasting accuracy. But is now the right time for
The last year has profoundly changed the way we live, work and do business. Contact centres were under increased pressures to accelerate digital transformations, including moving to remote working, adopting new technologies and handling sensitive customer scenarios. These changes have altered business requirements and priorities for customer and employee experience solutions. Whether you’re evaluating new
Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold tremendous potential for customer engagement and support. But customer experience leaders often feel they’ve yet to realise the full potential of these digital channels. This ebook lays
“The connected customer experience” report explores how people’s feelings have changed over the course of the pandemic—and how building trust and loyalty with today’s disconnected consumers requires companies to radically rethink the customer experience. Transform your CX today, with Business Systems and Genesys.
Make crossplay work your way. Releasing on multiple platforms with crossplay is vital to creating better player experiences. But the challenges of building in this functionality, whether for a title in development or even a live game, are formidable. Download our free ebook ‘Power in Numbers’ for rich insights into the many opportunities of crossplay.
Necessity is the mother of invention, and it appears that 2020 has accelerated workforce potential to be more agile and productive, from any location on any device, whilst staying secure. Dynamic Work, as we call it at Okta, may just be the biggest silver lining that emerges from the dark clouds of Covid19.
Why every business needs to start delivering customer experiences in real time. Few companies are better than Netflix at meeting their customers in the moment. Everything they do is data driven. They ingest more than 2 million data events per second and query more than 1.5 trillion rows per day to get detailed insights on