Today, more than ever, customers need to feel loved. They expect amazing service, simple digital journeys, and freedom to engage with your business on their own terms. Phone, mobile, chat, video, social. Whenever and wherever they want. Yet complex contact centre infrastructures make it hard to connect people, processes, and data. Unable to easily add
Wooo! Turned to BSL Group With customer demand at record level, and under cost pressure, WOOO – We’re Out of the Office, a leading consulting & business process outsourcing company, needed to offer flexible solutions to its customers. Learn more about WOOO managed to balance the demand coming into the contact centre with Business Systems
BSL Group recently implemented the Genesys Cloud platform as the global telephony system for Dentsu Aegis network. Across 117 countries and multiple languages. And continuously delivers SLAs over 94%. In light of the Covid19 pandemic, Dentsu were able to continue providing a high service, unaffected due to the flexibility of the solution. Discover how the
The last year has profoundly changed the way we live, work and do business. Contact centres were under increased pressures to accelerate digital transformations, including moving to remote working, adopting new technologies and handling sensitive customer scenarios. These changes have altered business requirements and priorities for customer and employee experience solutions. Whether you’re evaluating new
Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold tremendous potential for customer engagement and support. But customer experience leaders often feel they’ve yet to realise the full potential of these digital channels. This ebook lays
“The connected customer experience” report explores how people’s feelings have changed over the course of the pandemic—and how building trust and loyalty with today’s disconnected consumers requires companies to radically rethink the customer experience. Transform your CX today, with Business Systems and Genesys.