Software Whitepapers

Trends in manufacturing: Insights from 750 leaders on future-proofing their business

What You’ll Find in This Report: For the Trends in Manufacturing report, Salesforce Industry Insights surveyed 750 manufacturers worldwide to discover how: • The uncertainty initiated by the COVID-19 pandemic revealed an urgent need for business agility — as well as an opportunity to reimagine sales and operations planning (S&OP) • Customer-adjacent roles have been

Magic Quadrant for Field Service Management

Gartner defines field service management (FSM) as a discrete market within the broader customer service and support software market. Field service providers (FSPs) typically dispatch technicians to remote locations to provide installation, repair or maintenance services for equipment or systems. They may manage, maintain and monitor these assets under a predefined service or maintenance contract. Gartner’s view of the FSM market

Five steps to master digital customer engagement

Digital customer engagement is evolving quickly. According to a 2020 survey from McKinsey & Company, consumers’ rate of digital adoption accelerated by three to four years in just over a few months.1 The same study estimates companies accelerated their digital transformations by a sevenyear increase. It’s no wonder businesses are responding at astonishing speeds –

Practical guide to Web messaging

Web messaging builds your relationship with customers. Engagement, which was once transactional and offered limited ways to interact with you, has evolved into persistent conversations that have the flexibility to pause and resume at a pace the customer chooses. There’s always a process when you interact with customers and there are specific ways to make

The World’s Leading Real-Time Operating System for the Intelligent Edge

The intelligent edge is rapidly transforming the development of software for highly deterministic, secure, and safe systems. New technologies and modern approaches are taking hold to increase developer productivity while maintaining the rigid requirements of devices and systems that must deliver determinism, high performance, and ultra-reliability. VxWorks® is the industry’s most trusted and widely deployed

Top 8 Identity and Access Management Challenges with Your SaaS Applications

The Importance of Identity for SaaS Applications The enterprise cloud revolution is here. IT organizations everywhere, from small and mid-sized businesses to Fortune 500 companies, are moving from on-premises software to on-demand, cloud-based services. As enterprise IT makes this transition to a new hybrid on-demand/on-premises configuration, controlling who is granted access to which applications becomes

The Emergence of Digital Operations Management

In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which: Focuses more on user experience

Respond Faster, Save Money: New Capabilities for a New Digital Era

This product launch includes new capabilities that will improve efficiency, protect revenue, and ensure resilience across teams. It’s a scary and challenging time. There are more demands on digital services than ever before. We’re all working apart. And budgets are tightening. We’re here to help you. Join our CEO Jennifer Tejada and senior product team