Software Whitepapers

Selecting a Field Service Management software

Today, most companies with teams of mobile field technicians are running some type of field service management (FSM) software. If the software plays its proper role in achieving business goals, your organization should be experiencing improvements in revenue generation, customer satisfaction, good first-time fix rates and high rates of technician utilization. If you are not

Why Omni-Channel without unified desktops remains multi-channel mayhem

With a multitude of customer engagement channels today, it is difficult for companies to know where to focus their efforts. Contact centers are trying, but failing, to modernize and deliver on the evolving expectations of today’s customers. This paper looks at the barriers which prevent companies delivering omni-channel service and then goes on to look

Backup Appliances: A Buyer’s Checklist

In the race to protect and recover growing volumes of data quickly and efficiently, there’s a mounting demand for “plug and play”solutions that deliver the scalability and flexibility enterprise environments need, at a cost competitive price that are easy to buy. This is where integrated backup appliances can fill the need. Those that have been