Productivity Whitepapers

Five steps to master digital customer engagement

Digital customer engagement is evolving quickly. According to a 2020 survey from McKinsey & Company, consumers’ rate of digital adoption accelerated by three to four years in just over a few months.1 The same study estimates companies accelerated their digital transformations by a sevenyear increase. It’s no wonder businesses are responding at astonishing speeds –

Practical guide to Web messaging

Web messaging builds your relationship with customers. Engagement, which was once transactional and offered limited ways to interact with you, has evolved into persistent conversations that have the flexibility to pause and resume at a pace the customer chooses. There’s always a process when you interact with customers and there are specific ways to make

Optimize Your Network for the Distributed Workforce: Eight Ways to Win

The events of early 2020 created the largest remote work pilot the world has seen. Shelter-in-place mandates meant most everyone worked from home, with employees striving to stay connected and productive. Meanwhile, IT teams scrambled to spin up infrastructures that could support their unplanned work-from-home staff. Now, many organizations are realizing that there are benefits

Five Lessons Learned from the Pivot to a Distributed Workforce

Given the circumstances of the recent global pandemic, organizations did the best they could to initially respond with the resources and technologies they had available. As organizations start to turn the corner on the initial “Respond” phase, it’s time to reflect on what worked, what didn’t, and how to plan for the future. As they

Blueprint for a Future Ready Workforce

As your IT organization adapts to a changing world, VMware Future Ready Workforce Solutions help you quickly achieve the benefits of a digital workspace and seamlessly support the business. • VMware Workspace Security provides the most advanced endpoint security combined with integrated insights and app analytics. It not only protects data and endpoints, but also

The Emergence of Digital Operations Management

In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which: Focuses more on user experience

Respond Faster, Save Money: New Capabilities for a New Digital Era

This product launch includes new capabilities that will improve efficiency, protect revenue, and ensure resilience across teams. It’s a scary and challenging time. There are more demands on digital services than ever before. We’re all working apart. And budgets are tightening. We’re here to help you. Join our CEO Jennifer Tejada and senior product team