With a multitude of customer engagement channels today, it is difficult for companies to know where to focus their efforts. Contact centers are trying, but failing, to modernize and deliver on the evolving expectations of today’s customers. This paper looks at the barriers which prevent companies delivering omni-channel service and then goes on to look
This white paper will explore the transitioning role of the customer within field service and how the proliferation of mobile devices has created demand for self-service in both B2B and B2C. We will showcase a range of different self-service options available and suggest how best to implement these technologies to ensure you are achieving true
How can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings and thereby drive revenue and margin? That is what we will discuss in this whitepaper, with a special emphasis on some of the new and emerging technologies that best-in-class companies
It is no longer sufficient to supply a quality product, as customers now need partners that can help them to operate more effectively and efficiently too. Customers are looking for more value added long-term contracts, which not only include parts and service but also guarantee an outcome – i.e. 95% elevator availability, 200 MRI scans
The rise of the self-service analytics era has called for a more flexible, iterative approach to data reparation. But as you and your team look to invest in modern data preparation solutions, understanding how to best evaluate these technologies can be difficult. In Ovum’s first Decision Matrix report on self-service data preparation, analyst Paige Bartley
In the race to protect and recover growing volumes of data quickly and efficiently, there’s a mounting demand for “plug and play”solutions that deliver the scalability and flexibility enterprise environments need, at a cost competitive price that are easy to buy. This is where integrated backup appliances can fill the need. Those that have been
While it’s too soon in the product’s lifecycle to look at meaningful market share statistics, the early returns are compelling: As of March 2017, more than 80,000 websites were already being served by Windows Server 2016, an increase of nearly 20,000 from the previous month. It should be no surprise that IT teams are starting
Traditional PC lifecycle management is an inefficient and expensive process that will cost your business both time and money. Dell EMC can help you refresh your entire PC and technological ecosystem with latest hardware, software, peripherals and lifecycle services, including deployment, support and asset recovery. Our services and technology can reduce costs of PC lifecycle
Evolve to a Modern, Software-Defined Environment In the digital economy, IT has become a strategic weapon for businesses to stay relevant and competitive. The value of modernizing the data center is imperative, with virtualization across the data center and full automation. This enables IT to become more agile, efficient, and cost-effective in delivering IT resources
TCO Study This paper presents the results of a three-year total cost of ownership (TCO) study comparing Dell EMC™ VxRail™ appliances and an equivalent do-it-yourself (DIY) solution of standalone server hardware and software from the VMware vSAN ReadyNode™ (hardware compatibility list) configurations. For both options, we modeled total hardware capital expense, total software capital expense