Executive summary A note from Amazon Business Procurement is fundamental. Business buyers manage everything from day to day purchases to measuring sustainability to future proofing operations forlong term growth. It’s a wide spectrum of mission critical responsibilities, spanning all business functions. To achieve their ever growing list of goals, procurement is transforming at lightning speed.
Organisations have increasingly focused on digitally transforming their operations to increase efficiency, make better data-driven decisions and reduce costs. As organisations transform, procurement is often among the last operations to evolve. However, digital transformation is a growing priority for chief procurement officers, which prompts the question, to what extent are organisations using technology to achieve
As a legacy function, procurement probably isn’t the first thing that springs to mind when discussing digital transformation. But now that’s changing with the growing recognition that procurement, when digitally optimized, has the potential to help organizations innovate, increase sustainability, and achieve their business objectives. In this Q&A, Todd Heimes, worldwide director and general manager
An independent study commissioned by Sprinklr examines the cost savings and business benefits enabled by Sprinklr Social. In 2024, Sprinklr Social commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Sprinklr Social. The study examines the cost savings and business
You might see contract management as something that only pertains to legal or finance. But if you’re responsible for closing deals, you’re more involved with contracts than you realize. Because contracts are binding and govern over 80% of transactions and value, every business should care very much about what they contain. This guide outlines the
Every department in an organization is expected to drive bottom-line results—including legal and sales. But while the two teams must partner together on closing revenue, only legal has the added responsibility of protecting the business from risk, which can significantly complicate its partnership with sales. In most organizations, these complications play out in everyday processes
For the fifth edition of the “Small and Medium Business Trends” report, we analyzed the responses of more than 2,500 SMB owners and leaders around the world to determine: • How support from local communities has affected SMBs • What SMBs are doing to deepen trust with customers and employees • How technology helps SMBs
Ottimizzare un contact center significa fornire un servizio clienti in modo efficiente al minor costo operativo possibile. Per massimizzare il potenziale del contact center, le organizzazioni devono ripensare ciò che stanno misurando. Misurare molto di più permetterà ai contact center di evolvere verso nuove funzionalità. Questo ebook offre alle organizzazioni un modello per iniziare a
Web messaging builds your relationship with customers. Engagement, which was once transactional and offered limited ways to interact with you, has evolved into persistent conversations that have the flexibility to pause and resume at a pace the customer chooses. There’s always a process when you interact with customers and there are specific ways to make
Once upon a time, teams and technologies were built to gain insights around specific channels and devices. But in a world where customers constantly change devices—like Emma on her trip to the gas station, or Oliver moving between his accounts—knowing how customers behave on one device isn’t enough. It’s time to go beyond the device