Customer Experience Whitepapers

327% ROI: Read the Forrester Consulting Total Economic Impact™ Of Unified Social Media Management Platform

An independent study commissioned by Sprinklr examines the cost savings and business benefits enabled by Sprinklr Social. In 2024, Sprinklr Social commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Sprinklr Social. The study examines the cost savings and business

The state of customer experience

«The State of Customer Experience» is a benchmarking study based on surveys of consumers and customer experience (CX) decision-makers. This third edition, «A new paradigm: Personalized, empathetic experiences at scale,» uncovers how rapidly shifting customer preferences and declining satisfaction with digital channels are creating mounting business risks for organizations worldwide. In surveying CX Leaders, the

CIAM Customer Success Stories

Customers’ expectations are rising. With plenty of choice in where they do business online, they’ve become impatient with clunky logins, complicated account creation and irrelevant content. Users expect every digital interaction to be effortless, private and secure – and any frustration or delay will often lead to abandoned baskets, and a customer lost to competitors

Automate Customer Identity with Okta Workflows

There’s always an opportunity to spend time more efficiently. Okta Workflows enables you to automate identity processes at scale by connecting to any API—without writing any code. That means you can integrate identity into your existing technology stack and automate data orchestration across it with much less effort than it takes today. The good news