Customer Experience Whitepapers

Genesys Cloud: la soluzione di contact-center all-in-one e sicura

Le relazioni con i clienti possono essere complicate. La tecnologia non dovrebbe esserlo. La soluzione Genesys Cloud™ semplifica l’interazione con i clienti e i potenziali clienti. Realizzata per gestire qualsiasi canale, Genesys Cloud trasforma chiamate, e-mail, chat, testi e messaggi in una conversazione coerente e costante, consentendo ai team di offrire Customer Experience eccezionali.  

See Genesys in action

Make it easy to provide great CX. From call centre basics to the latest contact centre innovations, Genesys brings together everything you want in a single, proven platform. Experience a demo just for your business. No matter what size your company is or what customer experience challenges you want to solve, your demo will be

The Talkdesk customer experience maturity model

Through their experience, they’ve developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there. And they are the only CX vendor to offer this valuable service for free. In this white paper, you’ll explore: • The