IT Infrastructure Whitepapers

Why Omni-Channel without unified desktops remains multi-channel mayhem

With a multitude of customer engagement channels today, it is difficult for companies to know where to focus their efforts. Contact centers are trying, but failing, to modernize and deliver on the evolving expectations of today’s customers. This paper looks at the barriers which prevent companies delivering omni-channel service and then goes on to look

Accelerate Business Agility with Faster Server Refresh Cycles

Via a recent study, IDC sought to measure the business value of refreshing the server infrastructure in enterprise IT departments and therefore the impact on business outcomes. Study participants described specific, recent server refreshes, like Dell EMC PowerEdge Servers, powered by Intel® Xeon® Platinum processor, that have: Enabled the business to convert opportunities into revenue

REALISING THE POWER OF HYPER-CONVERGENCE

Dell EMC hyper-converged infrastructure AEW Energie in Switzerland uses hyper-converged infrastructure to cut management time and free up staff to focus on specialised tasks.AEW Energie wanted personnel to focus more time on specialised tasks instead of maintaining and managing the existing IT infrastructure. Complexity drives the need for change. AEW Energie faced challenges with the

Quantifying the Business Value of Dell XC Powered by Nutanix Software

Value achieving with hyper-converged solutions IDC’s interviews with organizations using Nutanix hyper-converged infrastructure solutions and Dell XC hyper-converged appliances powered by Nutanix software (Dell XC) to run key business applications highlighted the value they are achieving with these hyper-converged solutions. IDC projects that, on average, these organizations’ use of IT solutions powered by Nutanix software

VMWARE HORIZON ON VxRAIL

Virtual Desktop Infrastructure In recent years, more and more organizations have moved away from purely physical desktops to virtual desktop infrastructure (VDI). A related recent development in the data center is converged infrastructure (CI).CI is often implemented as an appliance. Computing appliances have been used for many years for specific purposes, such as storage (SAN)