In this supplement to the ‘Experience as a Service’ survey 2021 report, they examine the survey responses specifically from workers in Further and Higher Education, and examine the key issues the findings highlight for those working in the sector. Download the whitepaper for more information.
For the fifth edition of the “Small and Medium Business Trends” report, we analyzed the responses of more than 2,500 SMB owners and leaders around the world to determine: • How support from local communities has affected SMBs • What SMBs are doing to deepen trust with customers and employees • How technology helps SMBs
Digital customer engagement is evolving quickly. According to a 2020 survey from McKinsey & Company, consumers’ rate of digital adoption accelerated by three to four years in just over a few months.1 The same study estimates companies accelerated their digital transformations by a sevenyear increase. It’s no wonder businesses are responding at astonishing speeds –
Web messaging builds your relationship with customers. Engagement, which was once transactional and offered limited ways to interact with you, has evolved into persistent conversations that have the flexibility to pause and resume at a pace the customer chooses. There’s always a process when you interact with customers and there are specific ways to make
Join us to think beyond pure eCommerce to be customer-centric A recent study from Pew Research revealed that more than 70% of customers stop doing business with a brand when their online experience is poor. Avoid the trap of focusing on your e-shop when your B2B sales strategy needs much more. As the Covid crisis
Enabling users to work from anywhere has been a core benefit of desktop and app virtualization from the very beginning. Historically, organizations have taken advantage of this capability at a small scale, but as the workplace has evolved, more users are working from home than ever before. The reasons for this trend toward a distributed
The events of early 2020 created the largest remote work pilot the world has seen. Shelter-in-place mandates meant most everyone worked from home, with employees striving to stay connected and productive. Meanwhile, IT teams scrambled to spin up infrastructures that could support their unplanned work-from-home staff. Now, many organizations are realizing that there are benefits
Given the circumstances of the recent global pandemic, organizations did the best they could to initially respond with the resources and technologies they had available. As organizations start to turn the corner on the initial “Respond” phase, it’s time to reflect on what worked, what didn’t, and how to plan for the future. As they
As your IT organization adapts to a changing world, VMware Future Ready Workforce Solutions help you quickly achieve the benefits of a digital workspace and seamlessly support the business. • VMware Workspace Security provides the most advanced endpoint security combined with integrated insights and app analytics. It not only protects data and endpoints, but also
In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which: Focuses more on user experience