Authentication is generally accomplished by validating one of three types of factors: something you know (e.g. a password), something you have (e.g. an ID card), and something you are (e.g. a fingerprint). Multi-factor authentication employs two or more types of factors. Web and mobile products most commonly employ the use of multi-factor authentication with a
A secure enterprise is a successful enterprise. Security threats are a massive burden for most organizations—but in spite of the fact that cyber-attacks are continually becoming more sophisticated, many of them begin with the same weaknesses: user accounts. And that includes the credentials and login policies that are supposed to protect them. Most enterprises understand
Too busy to watch the Zero Trust in Practice webinar? Don’t worry—we’ve got you covered. There’s a lot of hype around Zero Trust security, but it’s proving to be more than just theory Trust used to be a binary decision determined by the network, but as organizations move to mobile and cloud-based services, the perimeter
Make it easy to provide great CX. From call centre basics to the latest contact centre innovations, Genesys brings together everything you want in a single, proven platform. Experience a demo just for your business. No matter what size your company is or what customer experience challenges you want to solve, your demo will be
Through their experience, they’ve developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there. And they are the only CX vendor to offer this valuable service for free. In this white paper, you’ll explore: • The
The after-effects of the economic downturn hit the wider financial sector especially hard, with the number of insurance contact centres contracting as cost-cutting forced closures and consolidation across the finance industry.
Customer experience is hugely important in competitive industries and the foundation on which the fight for customer loyalty is now fought. But you can’t provide the best customer experiences if your channels and customer data are siloed.
Insurance agent attrition is significantly higher than the BFSI industry average. While salary may be a factor, many agents are underequipped to deliver the meaningful conversations customers expect.
The customer experience has never been more important to insurance agencies. In fact, it’s fast becoming the key to competitive advantage in almost every industry. And with the recent economic downturn causing contact centers to be closed and consolidated, there’s never been a better time for new technologies and digital-first engagements to show their worth.
After sustained social and economic disruption worldwide, many emerging customer experience (CX) trends that would likely have taken years to mature have been fast-tracked into everyday retail.