Gartner Critical Capabilities: Security Service Edge (SSE) 16 February 2022, John Watts, Charlie Winkless, Aaron McQuaid, Craig Lawson The Gartner document is available upon request from Lookout, Inc. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest
Welcome to the 2022 Digital Trends report! This annual Adobe survey, produced in collaboration with Econsultancy, captures insights from nearly 10,000 marketers, consultants and practitioners to map the evolution of marketing, advertising, content, commerce, and customer experience trends around the world. It identifies key opportunities for companies to refine their digital strategies and drive sustained
Companies across various industries are seeking to integrate AI & machine learning (ML) into workflows for a wide range of essential processes, including customer service, supply chain, operations, and strategic decision-making. However, it can be difficult for today’s leaders and their teams to separate the market hype from meaningful business value. This MIT Sloan Management
What you´ll find in this report: For the “Trends in Financial Services” report, Salesforce Research surveyed financial services leaders worldwide at two key junctures: immediately preceding the pandemic, and again nearly a year later. Combined, these two studies provide perspective into the financial services industry’s evolution and what growth-minded organizations do differently from their competitors.
What You’ll Find in This Report: For the Trends in Manufacturing report, Salesforce Industry Insights surveyed 750 manufacturers worldwide to discover how: • The uncertainty initiated by the COVID-19 pandemic revealed an urgent need for business agility — as well as an opportunity to reimagine sales and operations planning (S&OP) • Customer-adjacent roles have been
Today, more than ever, customers need to feel loved. They expect amazing service, simple digital journeys, and freedom to engage with your business on their own terms. Phone, mobile, chat, video, social. Whenever and wherever they want. Yet complex contact centre infrastructures make it hard to connect people, processes, and data. Unable to easily add
Utilizing data provided by their playerside video intelligence, OCS, Orange’s French OTT service, was able to ensure a quality streaming experience in order to capitalize on their blockbuster content. The result? They increased users x3 during the Game of Thrones season, and enjoyed a solid retention rate of 66% after the finale, with natural continued
Get a snapshot of contact center performance with five handpicked metrics. At Talkdesk, we know the importance of benchmarking in driving strategic business decisions. Featuring our proprietary data, the brand new Talkdesk KPI benchmarking report analyzes the impact of the turbulence of 2020 on contact center performance across five operational metrics applicable to every industry. What
Imperva’s Bad Bot Report 2021 investigates the daily attacks that sneak past sensors and wreak havoc on websites. This is the 8th annual Bad Bot Report. It’s based on 2020 data collected from Imperva’s global network, and includes hundreds of billions of bad bot requests anonymized over thousands of domains. The goal of this report
Why Read This Report In our 28-criterion evaluation of DDoS mitigation solution providers, we identified the 11 most significant ones — A10 Networks, Akamai Technologies, Alibaba Cloud, Amazon Web Services, Cloudflare, Google, Imperva, Lumen, Microsoft, Neustar, and Radware — and researched, analyzed, and scored them. This report shows how each provider measures up and helps