Report

Trends in Financial Services

What you´ll find in this report: For the “Trends in Financial Services” report, Salesforce Research surveyed financial services leaders worldwide at two key junctures: immediately preceding the pandemic, and again nearly a year later. Combined, these two studies provide perspective into the financial services industry’s evolution and what growth-minded organizations do differently from their competitors.

Trends in manufacturing: Insights from 750 leaders on future-proofing their business

What You’ll Find in This Report: For the Trends in Manufacturing report, Salesforce Industry Insights surveyed 750 manufacturers worldwide to discover how: • The uncertainty initiated by the COVID-19 pandemic revealed an urgent need for business agility — as well as an opportunity to reimagine sales and operations planning (S&OP) • Customer-adjacent roles have been

Contact Centre as a Service. Unrivalled hybrid working gives customers and advisors amazing experiences from anywhere.

Today, more than ever, customers need to feel loved. They expect amazing service, simple digital journeys, and freedom to engage with your business on their own terms. Phone, mobile, chat, video, social. Whenever and wherever they want. Yet complex contact centre infrastructures make it hard to connect people, processes, and data. Unable to easily add

2021 Talkdesk global contact center KPI benchmarking report

Get a snapshot of contact center performance with five handpicked metrics. At Talkdesk, we know the importance of benchmarking in driving strategic business decisions. Featuring our proprietary data, the brand new Talkdesk KPI benchmarking report analyzes the impact of the turbulence of 2020 on contact center performance across five operational metrics applicable to every industry. What

Bad Bot Report 2021. The Pandemic of the Internet

Imperva’s Bad Bot Report 2021 investigates the daily attacks that sneak past sensors and wreak havoc on websites. This is the 8th annual Bad Bot Report. It’s based on 2020 data collected from Imperva’s global network, and includes hundreds of billions of bad bot requests anonymized over thousands of domains. The goal of this report

The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021

Why Read This Report In our 28-criterion evaluation of DDoS mitigation solution providers, we identified the 11 most significant ones — A10 Networks, Akamai Technologies, Alibaba Cloud, Amazon Web Services, Cloudflare, Google, Imperva, Lumen, Microsoft, Neustar, and Radware — and researched, analyzed, and scored them. This report shows how each provider measures up and helps

The Speed of Change: How Fast Are You?

The pandemic and a lockdown have had a massive impact on the global economy. Organizations felt the urgent need to adapt by significantly investing in digital transformation. Digital initiatives that once seemed impossible are now very real, and the key for your organization’s survival is exploiting digital solutions to increase speed and agility. Change is

State of Software Security – Volume 11

Whether you agree with that statement or not, it’s becoming clear that software permeates practically every facet of our lives, even in areas we don’t expect. Over the past 11 years, we have explored the challenges in secure application development against the backdrop of new threats and evolving expectations in our annual State of Software

2020 State of application services report

The financial services industry continues to demonstrate technology leadership by implementing the newest technology available. This in turn challenges technology providers to offer business solutions that drive revenue, enhance customer engagement, and deliver on the promise of digital trust—all at a pace that is faster than their peers in other industries. We isolated finance professionals’