The latest release of SugarCRM’s flagship product gives users new tools to build extraordinary customer relationships. Read an in-depth analysis of SugarCRM’s enhanced ability to help companies execute their customer-facing initiatives from Ovum, a leading technology research firm.
A no-nonsense guide to social media for small and medium businesses. We have all heard so much about the importance of social media, but it can be hard to know where to begin using these tools for your business. This guide cuts through the hype and shows you concrete uses of social media for your
The digital asset management (DAM) market is fragmented and in flux. With a myriad of vendors offering anything and everything under the name “DAM,” application development and delivery (AD&D) professionals are often confused about which solution to choose. And the evolving customer experience management (CXM) ecosystem means that DAM must integrate with technologies to enable
We are pleased to present the results of the 2013 State of the Endpoint study sponsored by Lumension and conducted by Ponemon Institute. Since 2010, we have tracked endpoint risk in organizations, the resources to address the risk and the technologies deployed to manage threats.
Voice over Internet Protocol (VoIP) is no longer an emerging service on the network. Many production environments have been using it for years, leveraging the greater flexibility and cost savings offered by this technology. Yet as more caller use VOIP for daily use, the expectations for quality and the need for tools and features to
In March 2012, AppSense commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying the AppSense Management Suite. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the User Virtualization Platform on organizations having shared
Shawn Bass and Dr Bernhard Tritsch review the different approaches you can take, the advantages and disadvantages of each and which is most suitable for your environment.
We’ve seen some exciting and significant developments over the last few years as mobile technology and the latest online innovations continue to shape everyday life. According to the latest Ofcom findings (The Communications Market, July 2012), smartphone owners in the UK now represent 40% of the adult population, or almost 20 million people, and tablet
Cloud Computing is a paradigm shift that sees the dawn of a new age of computing driven by distinct benefits. Given the undeniable value to be gained from a move to Cloud Computing, it is hardly surprising that many organizations are contemplating a shift “to the Clouds”. Experience has shown however that organizations are concerned
The rise of managed hosting and the cloud have sparked much speculation among IT professionals. Do these help or hurt IT job prospects? Are IT departments in danger of being shut down? How can IT cope with these new trends? It’s an emotional debate, with no firm statistics to settle it. For example, figures from