It’s a very connected digital world out there at the moment. It’s forcing brands to really take a look at what their customers want and how to approach their digital experiences as a result. The problem is, many are struggling with knowing their customers, with the crazy amount of content, and with resourcing. To alleviate
Composable commerce hasn’t been around for too long, but it’s here to stay. To help you get to grips with what it actually means and why it should be on your radar, we thought we’d strip it right back. Take you back to basics if you will (because no one really wants to read all
Legally obtain and use pre-owned Microsoft volume licenses. Pre-owned volume licenses give you the opportunity to significantly reduce the costs associated with using standard Microsoft software. Capefoxx has specialized in the execution of that process, and to support you in your toughest licensing challenges. While building the business case dedicated to your requirements, the licensing
The COVID-19 pandemic profoundly changed the ways in which people live, work and interact with friends, colleagues and businesses. In this new global report, Genesys surveyed over 11,000 consumers across the US, Latin America, Europe and Asia-Pacific to understand how the pandemic affected people’s health, happiness, and social and professional interactions — and how businesses
A Guide on How People and Tech Can Help You Future-Proof Your Business Even during challenging times or periods of uncertainty, small businesses who want to stay on the right path can always find tools and strategies that will help them keep growing and prospering. This guide will take you through what you need to
As an entrepreneur, starting a new business is exciting. Backed by the support of a close-knit team, you face new challenges every day and you put in the hours to make your business work. But your time may be taken up by rote tasks, leaving you less time to acquire new prospects and care for
Did you know? An effective customer relationship management tool can be a determining factor in sustainable growth for SMEs. By using the right CRM system for your business to interact with your prospects and customers, you can boost your sales and accelerate your growth. However, how do you choose the right CRM? Here is a
A growing business needs a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business. You’ll gain key business insights that help you close more deals, boost sales, and improve forecasting accuracy. But is now the right time for
Today, more than ever, customers need to feel loved. They expect amazing service, simple digital journeys, and freedom to engage with your business on their own terms. Phone, mobile, chat, video, social. Whenever and wherever they want. Yet complex contact centre infrastructures make it hard to connect people, processes, and data. Unable to easily add
Utilizing data provided by their playerside video intelligence, OCS, Orange’s French OTT service, was able to ensure a quality streaming experience in order to capitalize on their blockbuster content. The result? They increased users x3 during the Game of Thrones season, and enjoyed a solid retention rate of 66% after the finale, with natural continued