Machine learning (ML) is transforming industries. The barriers to widespread use of ML are rapidly disappearing thanks to the cloud. The cloud brings together data, low-cost storage, security, and ML services along with the high-performance CPU- and GPU-based compute instances that are essential to ML success. As the barriers come down, business can add conversational
Le relazioni con i clienti possono essere complicate. La tecnologia non dovrebbe esserlo. La soluzione Genesys Cloud™ semplifica l’interazione con i clienti e i potenziali clienti. Realizzata per gestire qualsiasi canale, Genesys Cloud trasforma chiamate, e-mail, chat, testi e messaggi in una conversazione coerente e costante, consentendo ai team di offrire Customer Experience eccezionali.
Una guida dedicata alle compagnie assicurative per fornire esperienze che mettano veramente al centro il cliente La Customer Experience non è mai stata così importante per il mondo assicurativo. Di fatto, sta rapidamente diventando la chiave per ottenere un vantaggio competitivo in pressocché ogni settore. E con la recente recessione che ha causato chiusure e
La soluzione Genesys Cloud semplifica tutte le tue interazioni di contact center, che si tratti di comunicazioni vocali, webchat o cnaali di social media. È arrivato il momento di trasformare chiamate, e-mail, messaggi di testo e molto altro ancora in un’unica conversazione connessa e di consentire agli agenti di offrire interazioni più fluide ed empatiche
Scarica questa guida per sapere come implementare un journey mapping e per dare un’impronta alle interazioni in tempo reale grazie all’engagement predittivo. In questo ebook: Il cliente al centro della strategia aziendale Uno sguardo alle mappe del journey Traccia i momenti più importanti Il journey mapping orchestra il customer journey
Electronic systems are becoming increasingly complex, with multiple processor architectures, multilayered software stacks, and more connectivity. With more connections comes additional security risk, which needs to be tested thoroughly. Compounding the challenge is the fact that developers have turned to DevOps and continuous development practices to meet customer and company expectations for quick deliveries. Such
The intelligent edge is rapidly transforming the development of software for highly deterministic, secure, and safe systems. New technologies and modern approaches are taking hold to increase developer productivity while maintaining the rigid requirements of devices and systems that must deliver determinism, high performance, and ultra-reliability. VxWorks® is the industry’s most trusted and widely deployed
The energy industry is responding to the challenge and opportunity of cloud-native computing models with a growing open source commitment that pools the forces of innovation for shared advantage. To maximize the benefit of open source, Wind River offers enterprise-level security, stability, and safety through products that include Wind River Linux, Titanium Linux, and Studio.
In today’s identity management climate, single sign-on (SSO) capability is critical to the success of enterprise identity and access management (IAM). IT departments face growing demands: managing thousands of users, both internal and external, who each need access to an increasing number of cloud-based applications. Adding to this complexity is the fact that these users
Every team building a new web or mobile application faces a choice: build the entire application in-house or selectively use out-of-the-box services to make the job easier and faster. Many of today’s successful teams have chosen the latter with services like Stripe and Braintree to offload payments and Twilio to offload communications. A third-party customer