Whitepaper

Get the full report to see how we stack up among the top vendors. 

The Intelligent CX Revolution: How AI is Changing the Game, is an IDC whitepaper sponsored by Sprinklr that explores the transformative role of artificial intelligence (AI) and generative AI (GenAI) in customer experience (CX) strategies. It highlights how these technologies are reshaping business models, driving operational efficiencies, and delivering personalized customer interactions. The report underscores the evolving importance of CX as a strategic enterprise priority, beyond its traditional roles in marketing and contact centers.

Executive summary A note from Amazon Business Procurement is fundamental. Business buyers manage everything from day to day purchases to measuring sustainability to future proofing operations forlong term growth. It’s a wide spectrum of mission critical responsibilities, spanning all business functions. To achieve their ever growing list of goals, procurement is transforming at lightning speed.

Organisations have increasingly focused on digitally transforming their operations to increase efficiency, make better data-driven decisions and reduce costs. As organisations transform, procurement is often among the last operations to evolve. However, digital transformation is a growing priority for chief procurement officers, which prompts the question, to what extent are organisations using technology to achieve

As a legacy function, procurement probably isn’t the first thing that springs to mind when discussing digital transformation. But now that’s changing with the growing recognition that procurement, when digitally optimized, has the potential to help organizations innovate, increase sustainability, and achieve their business objectives. In this Q&A, Todd Heimes, worldwide director and general manager

For European businesses, the complexity and risk associated with value-added tax (VAT) has only increased. With constantly evolving rules, rates and requirements for periodic and real-time reporting, the challenge of accurately managing VAT on every transaction across your business has never been bigger. Businesses running SAP have the opportunity to extend the power of their

Armed with advanced tools like phishing-as-a-service kits and generative AI, phishing attackers are launching stealthier scams at unprecedented speed and scale. How can enterprises stay ahead of evolving phishing threats in 2024 and beyond? To help answer this question, the ThreatLabz team analyzed more than 2 billion phishing transactions across the Zscaler platform. Our findings

AI is more than a pioneering innovation — it’s business as usual. From April 2023 to January 2024, enterprise AI usage skyrocketed by 595%. As enterprises power their business with AI, they must work to carefully balance its numerous data and security risks. Meanwhile, AI has also become a driving force for cyber threats, enabling adversaries to launch

An independent study commissioned by Sprinklr examines the cost savings and business benefits enabled by Sprinklr Social. In 2024, Sprinklr Social commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Sprinklr Social. The study examines the cost savings and business

Register for the WALLIX webinar and you will be able to learn about: Introduction to the OT Landscape: Leading the opening session, Gwendal Azous, a specialist in Operational Technology, guides us through the complex landscape of the industrial sector, highlighting its distinct cybersecurity challenges and peculiarities. Assessing IEC 62443 Compliance: Guido Kraft, a seasoned Cybersecurity Compliance Expert,