These are hugely exciting times for communications service providers. Mobile devices, apps and experiences have woven themselves into the very fabric of modern society for both consumers and businesses alike. And the advent of 5G, AR/VR, and the Internet of Things all promise a new leap in mobile potential. Telcos bring enormous strengths into this
As a general trend, clients are increasingly insisting that the law firms delivering their legal expertise provide more engagement and insight, as well as demonstrate how they plan to reduce their environmental impact. To respond to changing client needs and reach new and existing clients through highly targeted digital marketing, law firms need to make
What You’ll Find in This Report: For the Trends in Manufacturing report, Salesforce Industry Insights surveyed 750 manufacturers worldwide to discover how: • The uncertainty initiated by the COVID-19 pandemic revealed an urgent need for business agility — as well as an opportunity to reimagine sales and operations planning (S&OP) • Customer-adjacent roles have been
Gartner defines field service management (FSM) as a discrete market within the broader customer service and support software market. Field service providers (FSPs) typically dispatch technicians to remote locations to provide installation, repair or maintenance services for equipment or systems. They may manage, maintain and monitor these assets under a predefined service or maintenance contract. Gartner’s view of the FSM market
Digital customer engagement is evolving quickly. According to a 2020 survey from McKinsey & Company, consumers’ rate of digital adoption accelerated by three to four years in just over a few months.1 The same study estimates companies accelerated their digital transformations by a sevenyear increase. It’s no wonder businesses are responding at astonishing speeds –
Web messaging builds your relationship with customers. Engagement, which was once transactional and offered limited ways to interact with you, has evolved into persistent conversations that have the flexibility to pause and resume at a pace the customer chooses. There’s always a process when you interact with customers and there are specific ways to make
The start of a new decade always brings anticipation and speculation about what events, trends and innovations will define the next 10 years. This one had some surprises in store. The events of 2020 profoundly changed the way we live, work and do business. Customer support teams often were on the front lines, rising to
This book consists of five chapters that explore: »»The importance of identity, what it is, and how it has evolved (Chapter 1) »»What modern identity (Identity as a Service) is and how it helps organizations address identity challenges and different use cases (Chapter 2) »»The components of a modern identity solution (Chapter 3) »»New trends
Why Read This Report In our 28-criterion evaluation of DDoS mitigation solution providers, we identified the 11 most significant ones — A10 Networks, Akamai Technologies, Alibaba Cloud, Amazon Web Services, Cloudflare, Google, Imperva, Lumen, Microsoft, Neustar, and Radware — and researched, analyzed, and scored them. This report shows how each provider measures up and helps
In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which: Focuses more on user experience