Accelerate collaboration with unified software requirements management

Process and organizational changes alone are no longer sufficient to meet the mandate of improved quality, governance and auditability. Manufacturers must unlock synergies among their disparate teams through unified yet flexible tools that bridge different work environments. In this white paper, we discuss industry best practices of Siemens PLM Software customers and the resulting business

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers

The pursuit of excellence is the driving force for every contact center, regardless of size. When customers receive excellent service, customer satisfaction and loyalty improve and contact centers are successful. However, recent economic events are now driving organizations with outdated or non-upgradeable premise-based contact center equipment toward a critical juncture: make significant new capital expenditures

Debunking Security Concerns with Cloud Contact Centers

The contact center landscape is experiencing significant changes, both in the business model itself and its underlying technology. The ability to access telephony and applications over the Internet has increased the flexibility of the contact center workforce, introducing a new trend: the work-at-home agent. Driven by a greater need for both flexibility and cost control,