Process and organizational changes alone are no longer sufficient to meet the mandate of improved quality, governance and auditability. Manufacturers must unlock synergies among their disparate teams through unified yet flexible tools that bridge different work environments. In this white paper, we discuss industry best practices of Siemens PLM Software customers and the resulting business
The key mistakes made in Agile software development are tied to the inability to improve the process continuously, mainly because most purportedly Agile organizations are not able to make a shift in their mindsets. Even those that do a better job in revolutionizing their behavior are opposed by the inertia of the tools they are
Microsoft® Excel® is still the most popular tool used in software testing. Not purpose-built for this task, it has many limitations. For instance, there is no opportunity to collaborate with the development team in real time, no easy way of sharing what was tested, no ability to establish a workflow between test cases, and no
The pursuit of excellence is the driving force for every contact center, regardless of size. When customers receive excellent service, customer satisfaction and loyalty improve and contact centers are successful. However, recent economic events are now driving organizations with outdated or non-upgradeable premise-based contact center equipment toward a critical juncture: make significant new capital expenditures
The contact center landscape is experiencing significant changes, both in the business model itself and its underlying technology. The ability to access telephony and applications over the Internet has increased the flexibility of the contact center workforce, introducing a new trend: the work-at-home agent. Driven by a greater need for both flexibility and cost control,