Whitepaper

If one technology has changed how companies have done business over the past decade, it’s server virtualization. Virtualization has allowed IT to “run faster and jump higher,” offering IT capabilities that are not available with physical servers. Server virtualization has evolved beyond simple test and development environments to become an accepted practice, providing substantial operational

The 3 main challenges faced by organisations are ability to analyse high volume of data, collecting data from new sources (social media, mobile devices, Internet of Things, etc) and data processing speed. This is a key period for Big Data with 32% of large organisations (1,000+ employees) planning to invest in Big Data platform. These

Protecting your data isn’t a feature on a checklist, something to be tacked on as an afterthought. Security is at the heart of Dropbox for Business, informing not only how we approach new features and enhancements, but also how we’ve designed the product itself.

One of the biggest use cases for the cloud – in fact, the biggest, in the case of hosted private cloud – is for backup and disaster recovery. It adds up to one thing: Organizations are counting on the cloud to make sure they retain access to their critical corporate data.

In today’s distributed enterprise, the need to share information has gone beyond what traditional systems provide. Employees have become used to the convenience that consumer-grade file sync and share (FSS) solutions provide in their personal lives and are looking for the same simple and easy-to-use solutions at work. At the same time, cloud networks are

Is  there  that  much  of  a  future  for  magnetic spinning disk? Even if manufacturers could move to 30,000 rpm disks with better areal density, the constraints  in  the  engineering  and  physical capabilities  of  magnetic  disks  will  still  put  them orders of magnitude behind flash-based systems in overall performance terms

As our recent noise at work study proves, it is a growing issue. Open plan contact centres only amplify the noise generated by multiple conversations and telephones ringing. So how big is the problem? Whom does it affect the most? And which headset technologies can you rely on to prevent background noise from affecting the

The customer’s service experience is key to brand building The customer service centre has seen more change in the last five years than it has in the last 35 years combined. Thanks to higher customer expectations, multiple points of engagement, and the growth of social media, the customer service landscape is now more complex than

Audio quality The expectations of customers have changed. The ways they contact you have changed too. One thing that hasn’t changed is the importance of clear conversations. The Plantronics EncorePro® gives you the audio quality to have clearer conversations with your customers.

Cloud Native Apps: New Development and Operational Opportunities