The customer experience has never been more important to insurance agencies. In fact, it’s fast becoming the key to competitive advantage in almost every industry. And with the recent economic downturn causing contact centers to be closed and consolidated, there’s never been a better time for new technologies and digital-first engagements to show their worth.
After sustained social and economic disruption worldwide, many emerging customer experience (CX) trends that would likely have taken years to mature have been fast-tracked into everyday retail.
As the lines blur between online shopping and brick and mortar retailers, and popular high-street brands switch to e-commerce models, customer expectations are changing too. Today, retailers are expected to deliver the same outstanding experiences across all channels – whether digitally or in-store.
Customer experience is hugely important in retail. With digital-first pioneers like Amazon providing innovative, satisfying experiences at the stage of the customer journey – and through every digital channel – the bar is now raised for everyone. Only the retailers that differentiate their brand through CX will thrive in retail’s competitive landscape.
Connect with your customers with an all-in-one, omnichannel cloud contact center solution for self-service IVR, chat, email, social and more. Genesys Cloud CX is designed to exceed modern customer expectations, built on state-of-the-art technology, so you can deliver exceptional customer experiences, easily. Genesys Cloud CX Features: Omnichannel Engagement Advanced Routing Speech-enabled IVR Outbound Campaigns Reporting
Genesys was positioned highest for the ability to execute in the Gartner August 2021 Magic Quadrant for Contact Center as a Service. Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathetic
The Cognizant Microsoft Business Group takes you through automation journey possibilities, demonstrating how Power Platform can accelerate ROI and business value. We ensure strategic alignment and produce a roadmap that supports your goals. Our experts help you identify a high-value use case, near-term KPIs and key measures of success. Then we lead your team through
From the earliest days of the coronavirus pandemic, healthcare technology company Sensyne wanted to help people — even those without internet access — track their symptoms and share information with medical providers. Up against the clock as the virus spread, Sensyne designed a free digital app for people to use to monitor both their own
Inside sales are the foundation of a successful sales organization. That was true when I started in sales over 30 years ago — and it’s even more true today. Buyers expect speed. They need guidance during uncertain times. And in this rapidly changing world, they want honest, human interactions. Inside sales are an efficient model
Investments in digital commerce continue to grow as companies adapt to new business models and sales processes prompted by the COVID-19 pandemic. This research evaluates the viability of 17 digital commerce platform vendors to help application leaders make informed decisions.