As enterprises develop strategies to meet the challenges of a post-pandemic business landscape, data visibility, regulatory compliance, data literacy and data governance can all be delivered and enhanced with data intelligence. Businesses understand that the masses of data they now collect is a precious asset that is often not fully exploited for its value and
The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business. Customer experience (CX) leaders are prioritising solutions that give organisations the agility needed for swift, sustainable differentiation — no matter what changes the future holds.
57% of security leaders believe they will experience a ransomware attack within the next year, with 83% of them concerned about damage to their business reputation in the event of an attack.* Ransomware is not a new threat, but the tactics that attackers are using have evolved. Download this guide to learn: How ransomware attacks
The rapid move to the cloud has provided healthcare organizations the ability to continue services during the global pandemic but has also brought about new attack vectors. Due to the sensitive nature of the data, whether it be patient medical records or intellectual property on new drug development, healthcare organizations are prime targets for ransomware
CS partners with Ping Identity to accelerate workforce and customer IAM solutions.
The global streaming industry experienced further expansion in 2021 as consumers consolidated the new behavior patterns that emerged with the pandemic. Yet competition is becoming increasingly fiercer, with established providers and newcomers alike bidding for the viewers’ attention and experimenting with new monetization models.
Science tells us we need net zero emissions in order to limit temperature rises to 1.5°C, and the race to get there by 2050 has started. Around the world, governments and businesses are realising that the targets they have announced are not good enough and they need to be bolder and take action sooner. Major
In 2022, Customer Experience is a clear differentiator for utilities providers. Like all organisations, during lockdown Severn Trent had to find ways to maintain service in the face of reduced staffing levels in the contact centre. Read their story to understand how they transformed their contact centre, delivered significant savings, exceeded customer service targets and
How has the way in which citizens contact public sector organisations changed, and how does the public sector responds to citizens? Has there been a shift in the public sector’s attitude and approach to ‘customer service’, alongside a shift in methods of communication? Do citizens feel that the public sector understands their needs, intentions and
In this supplement to the ‘Experience as a Service’ survey 2021 report, they examine the survey responses specifically from workers in Healthcare, and examine the key issues the findings highlight for those working in Healthcare. Download the whitepaper for more information.