Norway’s largest IT company, EVRY, uses many of HP Software’s IT Service Management (ITSM) products. It wanted an effective way to train and enable 10,000 members of staff to work more efficiently and get best value from the software investment. The answer was HP Adoption Readiness Tool from HP Software Education Services. HP is the
join.me by LogMeIn provides conferencing services to support presentations, sales demos, and online collaboration use cases. By speaking with join.me customers, Nucleus found that the ease of use for end users and administrators led to increased adoption, improved business productivity, and IT efficiencies. Also, join.me’s low pricing relative to functionality resulted in significant cost savings.
The e-tailing group has had the good fortune to have monitored chat over the past 5 years where our views on this technology have been shaped by real chats with real retailers and consumer research that we have conducted jointly with BoldChat as they have taken a leadership role through their annual Live Chat Effectiveness
In Aberdeen’s Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a recipe for success. Service is
A 12-year-old boy from Kenya was asked to give a TED talk. Although nervous and inexperienced in English, he told his story before a crowd of hundreds. And when he finished, the response was immediate – a full standing ovation. “In a matter of hours, a speaker’s content and delivery can be transformed from muddled
Isbank, Turkey’s largest bank, transforms testing methodology by adopting an HP Application Lifecycle Management approach to improve software quality, automate testing processes and safeguard mission-critical applications whilst supporting growth. Based on an HP Quality Center framework with functionality, performance and service test tools, the HP solutions accelerate testing processes and aid the early detection of
The HP Operations Analytics solution enables a 360-degree view of business services and infrastructure using machine data, logs, events, and other performance, fault, and availability information for dynamic IT environments. HP Operations Analytics is a standalone, comprehensive solution that provides big data analytics for IT management. This solution delivers all the needed capabilities to interface
Operations orchestration is the coordination of automated tasks across teams, tools, and environments including incident management, service request fulfillment and more. This infographic reveals how most IT organizations realized ROI in less than 6 months and quantifies orchestration benefits. HP is the sponsor of this material. By submitting your information you agree to be contacted
Vodafone is the leading total telecoms provider in Ireland. To maintain its leadership position the company needed to deliver new services faster and to a higher quality – while keeping control of its operating costs in a challenging economic environment. HP BSM provides the tools to automate, monitor and improve management of services. HP is
Read the Lufthansa customer case study and learn how a Quality Center SaaS model enabled the airline to cut IT cost while providing 24/7 access to HP Quality Center support for all Lufthansa employees and partners worldwide, 365 days a year. HP is the sponsor of this material. By submitting your information you agree to