In Aberdeen’s Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a recipe for success. Service is
A 12-year-old boy from Kenya was asked to give a TED talk. Although nervous and inexperienced in English, he told his story before a crowd of hundreds. And when he finished, the response was immediate – a full standing ovation. “In a matter of hours, a speaker’s content and delivery can be transformed from muddled
Isbank, Turkey’s largest bank, transforms testing methodology by adopting an HP Application Lifecycle Management approach to improve software quality, automate testing processes and safeguard mission-critical applications whilst supporting growth. Based on an HP Quality Center framework with functionality, performance and service test tools, the HP solutions accelerate testing processes and aid the early detection of
The HP Operations Analytics solution enables a 360-degree view of business services and infrastructure using machine data, logs, events, and other performance, fault, and availability information for dynamic IT environments. HP Operations Analytics is a standalone, comprehensive solution that provides big data analytics for IT management. This solution delivers all the needed capabilities to interface
Operations orchestration is the coordination of automated tasks across teams, tools, and environments including incident management, service request fulfillment and more. This infographic reveals how most IT organizations realized ROI in less than 6 months and quantifies orchestration benefits. HP is the sponsor of this material. By submitting your information you agree to be contacted
Vodafone is the leading total telecoms provider in Ireland. To maintain its leadership position the company needed to deliver new services faster and to a higher quality – while keeping control of its operating costs in a challenging economic environment. HP BSM provides the tools to automate, monitor and improve management of services. HP is
Read the Lufthansa customer case study and learn how a Quality Center SaaS model enabled the airline to cut IT cost while providing 24/7 access to HP Quality Center support for all Lufthansa employees and partners worldwide, 365 days a year. HP is the sponsor of this material. By submitting your information you agree to
Virgin Media had a wide variety of network management tools, hampering its ability to monitor its fast-growing network. A new comprehensive network management solution now provides the robust levels of monitoring required. HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics of interest. Before
This paper presents a new approach to rightsizing software licenses—an approach that empowers companies to get control of their software environment, achieve compliance with all vendors, and optimize license purchases to reduce costs and risks. Simply put, it shows you a new style of license management that fits the “new style of IT.” Download the
Although virtualization technology has made server consolidation possible, it has also created many challenges. Infrastructure is complex, difficult, and time consuming to scale. Network ownership is split between network and server administrators. Security is managed by least-common-denominator approaches. And the massive number of virtual machines these environments spawn taxes server, network, and storage administrator time.