Keeping business systems and applications up and running requires high availability of the Oracle databases they depend upon. This technical brief explains how SharePlex™ can help organizations ensure high availability of their Oracle databases to improve overall system availability.
Without data and the tools to harness it, there is little to differentiate 21st century business from that of the 20th century, except perhaps our shiny new devices. For now, business leaders often talk about data streams. In the coming years, these streams will become rivers. Taking the analogy a step further, as these rivers
This is your guide to the security evasion techniques that have become a serious preoccupation of the IT industry. This isn’t to say that IT security hasn’t been a major source of worry in the past; on the contrary, the last decade has been witness to growing security threats, cybercrime and compliance regulations. However, recent
This Research Will Help You: * Align vendor strengths and limitations to your current and projected testing needs. * Determine which products are most appropriate for particular scenarios. * Understand available functionality for current software testing solutions. * Select the vendor that is the best fit for your organization.
This study highlights the benefits and costs of implementing IBM Rational Service Virtualization and Test Automation solutions, based on the experiences of an existing customer. The customer, a large European bank with more than 30 million customers and 3,500 branches worldwide, implemented two of the IBM testing solutions — Rational Test Workbench (RTW) and Rational
Norway’s largest IT company, EVRY, uses many of HP Software’s IT Service Management (ITSM) products. It wanted an effective way to train and enable 10,000 members of staff to work more efficiently and get best value from the software investment. The answer was HP Adoption Readiness Tool from HP Software Education Services. HP is the
join.me by LogMeIn provides conferencing services to support presentations, sales demos, and online collaboration use cases. By speaking with join.me customers, Nucleus found that the ease of use for end users and administrators led to increased adoption, improved business productivity, and IT efficiencies. Also, join.me’s low pricing relative to functionality resulted in significant cost savings.
The e-tailing group has had the good fortune to have monitored chat over the past 5 years where our views on this technology have been shaped by real chats with real retailers and consumer research that we have conducted jointly with BoldChat as they have taken a leadership role through their annual Live Chat Effectiveness
In Aberdeen’s Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a recipe for success. Service is
A 12-year-old boy from Kenya was asked to give a TED talk. Although nervous and inexperienced in English, he told his story before a crowd of hundreds. And when he finished, the response was immediate – a full standing ovation. “In a matter of hours, a speaker’s content and delivery can be transformed from muddled