Oggi i clienti si aspettano che ogni esperienza con un brand o un provider sia veloce, facile e conveniente. Con la capacità di comunicare indipendentemente da dove si trovano, i clienti non fanno distinzione tra online e offline. Non pensano ai brand come a “brick and mortar” + telefono + cellulare + sito web, ecc.
Conoscete davvero bene i vostri clienti e il modo in cui le loro interazioni con la vostra organizzazione stanno cambiando? Sapete perché questi cambiamenti stanno avvenendo, potete adattarvi ad essi o addirittura prevenirli? Queste sono alcune delle domande più difficili a cui rispondere per qualsiasi leader, poiché le comunicazioni digitali stanno rapidamente diventando lo standard
It is common for IT departments to emphasize speed by empowering software developers to move quickly, but that is only half the race. In addition to accelerating the rate at which new software is launched (or existing software is updated), it is also vital to identify ways the overall business can be made more responsive
Growing customer demand and cloud efficiency gains are accelerating development of innovative financial services applications—and, at the same time, exposing potential security vulnerabilities. Because sensitive financial data is so highly valued by bad actors, financial services organizations need to take every precaution to ensure secure application development and deployment while supporting governance, risk, and compliance
DevSecOps has moved security front and center in the world of modern development; however, security and development teams are driven by different metrics, making objective alignment challenging. This is further exacerbated by the fact that most security teams lack an understanding of modern application development practices. The move to microservices-driven architectures and the use of
Enabling a smooth payments experience for customers is crucial to maximise sales and growth potential in an omnichannel world. But as payment innovations and consumer expectations continue to evolve, how can companies keep up? The payments landscape has transformed significantly in recent years, driven by developments in technology and fast-changing consumer expectations. The role payments
Visa and Mastercard have recently increased the Contactless payments from £30 to £45, thereby reducing the number of instances customers have to handle a terminal to authorise payment. The use of cash has sharply declined in recent years. Since Covid-19 crisis started, we’ve seen a lot of shops stop taking cash, to minimize the risk
Unlike other global events that have shaken public confidence in the past, e.g. the financial crash of 2008, COVID-19 will inflict potential long-term economic hardship. In this eBook, we will look at some quick win opportunities which could help your business support the community you live in. We’ll keep the information as updated as we
With the opening of non-essential businesses still entirely dependent on a number of factors, many businesses are pivoting to an e-commerce business model for the very first time. E-commerce is an effective way of maintaining sales during these strange times, as more and more people shift to online shopping habits regardless. And it is actually
In Arthur Conan Doyle’s The Valley of Fear, Sherlock Holmes informs a local inspector that “the temptation to form premature theories upon insufficient data is the bane of our profession.” In today’s information-flooded business world, access to sufficient data isn’t a problem. But we often struggle with a different challenge—inefficient data. Data and analytics are