eBook

Get your SME Ready for the Future

A Guide on How People and Tech Can Help You Future-Proof Your Business Even during challenging times or periods of uncertainty, small businesses who want to stay on the right path can always find tools and strategies that will help them keep growing and prospering. This guide will take you through what you need to

Your Complete CRM Handbook

A growing business needs a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business. You’ll gain key business insights that help you close more deals, boost sales, and improve forecasting accuracy. But is now the right time for

2021 CONTACT CENTRE BUYERS GUIDE

The last year has profoundly changed the way we live, work and do business. Contact centres were under increased pressures to accelerate digital transformations, including moving to remote working, adopting new technologies and handling sensitive customer scenarios. These changes have altered business requirements and priorities for customer and employee experience solutions. Whether you’re evaluating new

Five steps to master digital customer engagement

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold tremendous potential for customer engagement and support. But customer experience leaders often feel they’ve yet to realise the full potential of these digital channels. This ebook lays

The Connected Customer Experience

“The connected customer experience” report explores how people’s feelings have changed over the course of the pandemic—and how building trust and loyalty with today’s disconnected consumers requires companies to radically rethink the customer experience. Transform your CX today, with Business Systems and Genesys.

Power in numbers. Release on more platforms and enable crossplay

Make crossplay work your way. Releasing on multiple platforms with crossplay is vital to creating better player experiences. But the challenges of building in this functionality, whether for a title in development or even a live game, are formidable. Download our free ebook ‘Power in Numbers’ for rich insights into the many opportunities of crossplay.