The application programming interface (API) may be an old concept but it is one that is undergoing a transformation as, driven by mobile and cloud requirements, more and more organizations are opening their information assets to external developers. Learn more by downloading this whitepaper CA Technologies
Today’s customer-centric, software-powered businesses thrive on connectivity, and connectivity thrives on application programming interfaces (APIs). Mobile apps for customer engagement need APIs to link to enterprise data and transactions. Across a firm’s customer experience ecosystem, APIs allow a combination of internal and third-party players to deliver seamless customer value. Whether the need is process optimization,
CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying CA API Management. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA API Management on their organizations to
In the digital economy, application programming interfaces (APIs) are essential for executing ideas quickly and seizing new business opportunities. They are the building blocks of digital transformation, enabling organizations to deliver exceptional customer experiences, create new revenue streams and connect employees, partners, apps and devices to data—anytime, anywhere. Learn more by downloading this whitepaper CA
Across industry sectors, the boundaries of the traditional enterprise are blurring, as organizations open up their on-premise data and application functionality to partner organizations, the Web, mobile apps, smart devices and the cloud. APIs (application programming interfaces) form the foundation of this new open enterprise, allowing enterprises to reuse their existing information assets across organizational
Business moves fast. Customers demand now. You need to get ahead of it all. Markets are changing overnight, and the startups are disrupting the giants. The biggest risk you can take is to stand still. Do what you’ve always done and, you guessed it, you’ll be lucky to get the same results you’ve seen in
If one technology has changed how companies have done business over the past decade, it’s server virtualization. Virtualization has allowed IT to “run faster and jump higher,” offering IT capabilities that are not available with physical servers. Server virtualization has evolved beyond simple test and development environments to become an accepted practice, providing substantial operational
As our recent noise at work study proves, it is a growing issue. Open plan contact centres only amplify the noise generated by multiple conversations and telephones ringing. So how big is the problem? Whom does it affect the most? And which headset technologies can you rely on to prevent background noise from affecting the
The customer’s service experience is key to brand building The customer service centre has seen more change in the last five years than it has in the last 35 years combined. Thanks to higher customer expectations, multiple points of engagement, and the growth of social media, the customer service landscape is now more complex than
Audio quality The expectations of customers have changed. The ways they contact you have changed too. One thing that hasn’t changed is the importance of clear conversations. The Plantronics EncorePro® gives you the audio quality to have clearer conversations with your customers.