Management Whitepapers

If one technology has changed how companies have done business over the past decade, it’s server virtualization. Virtualization has allowed IT to “run faster and jump higher,” offering IT capabilities that are not available with physical servers. Server virtualization has evolved beyond simple test and development environments to become an accepted practice, providing substantial operational

As our recent noise at work study proves, it is a growing issue. Open plan contact centres only amplify the noise generated by multiple conversations and telephones ringing. So how big is the problem? Whom does it affect the most? And which headset technologies can you rely on to prevent background noise from affecting the

The customer’s service experience is key to brand building The customer service centre has seen more change in the last five years than it has in the last 35 years combined. Thanks to higher customer expectations, multiple points of engagement, and the growth of social media, the customer service landscape is now more complex than

Audio quality The expectations of customers have changed. The ways they contact you have changed too. One thing that hasn’t changed is the importance of clear conversations. The Plantronics EncorePro® gives you the audio quality to have clearer conversations with your customers.

Virtual collaboration, redesigned offices, new ways of working – these are big changes that affect how productive we are at work. But are we forgetting some of the fundamentals when it comes to being more effective, like the impact of background noise on our calls?

Driven by a need for greater agility, a majority of organizations say they are embracing bimodal IT. This approach adjusts IT into two distinct modes: a traditional mode that emphasizes scalability and accuracy, and an agile mode that focuses on flexibility and speed. While enterprises plan to become more agile within three to five years,

Tools And Technology: The Cloud Computing Playbook

How All Flash storage for your business can deliver strategic benefits across the board – and reduce costs

“How long will my battery last?” and “what is the best practice for maintaining my UPS?” are very common questions posed from UPS owners. Few realize there is more to the UPS than just battery back-up; and that, like all electronics it has a life expectancy. Many of the factors that affect battery life also

Small server rooms and branch offices are typically unorganized, unsecure, hot, unmonitored, and space constrained. These conditions can lead to system downtime or, at the very least, lead to “close calls” that get management’s attention. Practical experience with these problems reveals a short list of effective methods to improve the availability of IT operations within