The COVID-19 pandemic has created several new difficulties for global workforces and brought many existing challenges into sharp relief. For the first time, tens of millions of people are suddenly working in relative isolation amid varying circumstances. They might be at their primary or secondary home, caring for parents or children, or even on a
Teams migrations are becoming increasingly common. According to Microsoft, Office 365 adoption now exceeds over 300M paid seats, and nearly half of those users — 145M people — are active in Teams. In fact, the number of Teams users has doubled in just one year. That means more and more tenant migrations are going to
Properly auditing a hybrid Active Directory (AD) environment is not a simple task. You need to be able to quickly spot threats, track changes to configurations and roles, keep a close eye on the activity of users, store your audit data for years, and much more. If all you have are native tools, it’s a
With nearly 10,000 participants in the 2022 study, more than 95,000 businesspeople from every continent (including Antarctica) have contributed their time and insights to this research since its inception in 2010. Their contributions make this the largest and most durable international study of how digital trends are changing the marketing discipline. Adobe and Econsultancy would
The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting companies’ ability to successfully navigate the highly dynamic global environment, including changing customer expectations, escalating complexity and competition, training and development and the realities of hybrid work environments.
Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold tremendous potential for customer engagement and support. But customer experience leaders often feel they’ve yet to realize the full potential of these digital channels. This ebook lays
Web messaging builds your relationship with customers. Engagement, which was once transactional and offered limited ways to interact with you, has evolved into persistent conversation that have the flexibility to pause and resume at a pace the customer chooses. There’s always a process when you interact with customers and there are specific ways to make
Today, the opportunities to build your digital presence with customers are nearly endless. And messaging apps are a great way to do it. The number of people on messaging apps is hard to fathom, but it’s even harder to ignore. Top apps each claim more than a billion global users — across all demographics. With
Chatbots offer valuable 24/7 support to businesses, providing an automated alternative to sending all inquiries directly to agents — without sacrificing quality. Well-trained bots can answer customers’ most common, high-volume questions and enable agents to focus on higher value conversations. Keep the big picture in mind. Delivering consistent, meaningful experiences requires a unified approach to
The global streaming industry experienced further expansion in 2021 as consumers consolidated the new behavior patterns that emerged with the pandemic. Yet competition is becoming increasingly fiercer, with established providers and newcomers alike bidding for the viewers’ attention and experimenting with new monetization models.